Customer Experience Officer

21 hours ago

Ballarat, Australia Service Victoria Full time

Who we are Service Victoria is the one place to go for government services. We deliver modern government services designed around people's needs.

About the role Our Customer Support team is responsible forproviding support to the Victorian public, agencies and Victoria Government departments for products and services developed by Service Victoria.

The CxO team are a close-knit and collaborative team responsible for responding to web chat and web forms for our customers on a wide range of questions. We are on the frontline of the digital future and get excited by providing exceptional customer service. Our current hours of operation are 8am to 8pm, Monday to Friday. #noweekendwork

**Please visit the Position Description for the Key Selection Criteria & Key Responsibilities**

Desired Skills & Qualifications
- Previous experience in customer support-related role
- Experience in customer relationship management (CRM) tools (Salesforce experience would be highly regarded)
- Previous experience with Excel
- Previous experience utilising Office 365 programs such as Word, Excel etc

What we offer
We foster supportive work environments where teams collaborate and support each other.

Generous leave provisions help you strike the right balance between work time and your time. Four weeks annual leave plus personal leave; compassionate leave; long service leave; parental leave; and other types of leave including defence, jury, cultural, training or study leave.

We want a public sector workforce that's more diverse and inclusive. This means we're committed to the principles of equal opportunity and inclusion for all. Gender diverse, Aboriginal & Torres Straight Islanders and people with a disability are encouraged to apply.
**Additional information in Position Description**

Pre-employment misconduct screening requirements

Accessibility

To receive this document in an accessible format contact the National Relay Service on 13 36 77 or visit relayservice.gov.au.

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