Customer Service Officer

1 week ago

Ballarat, Australia HAYS Full time

Kick start your career with VIC roads assisting others in a busy office environment.

**Your new company**
Seeking customer service focused professionals to work in their busy Contact Centre. Due to the continual busy environment, positions have become available for experienced and bubbly customer service professionals to join their evolving workforce. You could be the next valuable addition to the team who is focused on assisting Victorians.

**Your new role**
Your new career will involve some of the following:

- Providing accurate and efficient responses to internal & external customers
- Resolve escalated enquiries and accurately record and refer unsolved issues
- Work collaboratively as an efficient Team Member, participating in learning & development activities, continuous improvement initiatives and assisting others
- Ensure accurate data entry and privacy
- Resolve problems and exercise judgement
- Demonstrate effective questioning techniques to establish and resolve customers' needs
- Exercise judgement to effectively deal with challenging situations and take appropriate action

**What you'll need to succeed**
In order for you to be successful in this role, you will need to demonstrate the following:

- Excellent communication and interpersonal skills with demonstrated experience in providing excellent customer service to a diverse audience
- Ability to provide accurate and timely advice to customers via multiple channels
- Competent computer literacy skills, including data entry and a firm understanding of MS Office
- Demonstrate commitment to professional and personal development and on the job training
- Excellent organisational skills with the ability to multi-task and prioritise conflicting deadlines.
- Confident in handling walk in customer with a great warm welcoming skill

**What you'll get in return**
Should you be successful, some of the benefits will include:

- Initial thorough paid training
- Long term stability & upskilling
- On-going mentoring and support
- Competitive hourly rate
- Work hour flexibility (between 25-38 hours a week)

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact Ankit Singh for a confidential discussion on your career.

**LHS 297508** #2749892

  • Customer Experience Officer

    3 days ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Customer Experience Officer

    1 day ago

    Ballarat, Australia Service Victoria Full time

    What we are looking for (Key Selection Criteria) Desired Skills & Qualifications - Previous experience in a customer support-related role supporting multiple communication channels, including live chat and phone support - Experience in customer relationship management (CRM) tools (Salesforce experience would be highly regarded) - Previous experience...

  • Customer Experience Officer

    6 days ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. We deliver modern government services designed around people's needs. About the role Our Customer Support team is responsible forproviding support to the Victorian public, agencies and Victoria Government departments for products and services developed by Service Victoria. The CxO...

  • Customer Experience Officer

    6 days ago

    Ballarat, Australia Service Victoria Full time

    If you're all about awesome customer service and want to work with a great bunch of people, then let's talk... Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia last year. We help millions of...

  • Customer Experience Officer

    1 day ago

    Ballarat, Australia Service Victoria Full time

    Location: Western Region | Ballarat Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $56,271 - $64,268 Occupation: Customer Service/Call Centre Reference: VG/1739206CM Ballarat CBD I Full Time I VPS2 I Staff will be required to work 7.6 hours per day between the hours of 8am and 8pm **The opportunity** **Your...

  • Customer Experience Officer

    6 days ago

    Ballarat, Australia Service Victoria Full time

    Location: Western Region | Ballarat Job type: Full time / 6 months Organisation: Service Victoria **Salary**: $55,439 - $71,194 Occupation: Communications, Marketing and Media Reference: VG/1665591SSJB Position Title: Customer Experience Officer Work Location: Ballarat CBD Employment Type: Full Time Tenure: Fixed Term (6 months) Full time and Part time...

  • Customer Service Officer

    2 hours ago

    Ballarat, Australia Chandler Macleod Full time

    Chandler Macleod in partnership with R&L Services (Formerly VicRoads) are seeking enthusiastic Customer Service Officers for their regional office locations in Western Victoria. These locations include: **Ballarat**, Ararat, Colac, Hamilton, **Horsham**, Portland and Warnambool The role is responsible for resolution of Registration & Licensing (R&L)...

  • Customer Service Officer

    1 week ago

    Ballarat, Australia State Revenue Office Full time

    Customer Service Officers - Start your career in a supportive and inclusive government agency - Multiple ongoing and fixed term roles are available - Salary $58,539 plus 11.5% superannuation - VPS Grade 2 - Based in Ballarat Govhub, with hybrid working arrangements What we offer The State Revenue Office is the Victorian Government's revenue management...

  • Customer Experience Officer

    6 days ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Customer Service Officer

    1 week ago

    Ballarat, Australia are-able Full time

    Posted: 28/08/2024 Closing Date: 08/09/2024 **Job Type**: Contract Location: Ballarat, 219 Mair Street Job Category: Administration and Office **Who is are-able?** For over three decades, we have been transforming lives in local communities by providing services and fostering connection as WDEA Works. We are embarking on an extraordinary journey,...