Customer Experience Lead

2 weeks ago

Ballarat, Australia YMCA Ballarat Full time

**Join the Y Team**

At the Y, we believe in the power of inspired young people. Here at Y Ballarat we provide a wide range of programs and services to over 100 communities across Victoria, including rural and remote communities. We currently have over 700 staff across the state and continue to grow and develop our passionate workforce.

Our children’s services operations include the management of kindergartens, early learning centres and before and after school care. We have over 90 services across Victoria. Our Youth programs have an increased presence in Ballarat through our Youth hubs, workshops and in our ReCranked and JumpStart programs.

For further details visit: yballarat.org.au

**Our **Opportunity**

We currently have a vacancy at our **head office** and are looking for **a Customer Experience Lead **to join our motivated and enthusiastic team.

**What's different about this role?**
- Growing business
- New role to make your own
- Supporting children to access their first educational experiences

As part of the Y Ballarat, you will have access to structured support, leadership and shared services functions.

**Joining us will bring you**:

- ** Unrivalled Support**: Join a welcoming and collaborative team committed to providing you any support you need to grow your skills and knowledge. Our Shared Services are here to make things easier for you to focus on your role. We want you to evolve and grow within our team.
- ** Wellbeing**: Access our comprehensive support services including Employee Assistance Program and Wellbeing programs

We asked our current staff why they love Y Ballarat and Y Kinders, here are some of their responses
- “We love to celebrate different cultures here. Everyone is welcome"_
- “I like the amount of professional development we have access to"_
- “The Y is child focused. Everything we do is for the children and that's great”_

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better outcomes for the communities we work and live in. We are committed to creating a workplace where all employees have equal access.

**Role**:Customer Experience Lead

**Job Type**: Full Time

**Start Date**: Immediate

**Qualification**: None required

**Interested?**

The successful applicant will be required to undertake a National Police Check and maintain a valid employment Working with Children Check whilst employed in this position.

Prior to being appointed to this position it is required that there is a full disclosure of any pre-existing injuries or disease that might be affected by employment in this position.

**Selection Criteria**

For more information about our role or to view the key selection criteria please click on the link below to view the position description for this role.

Position Description
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**About The Organisation**

Y Ballarat, including our Board of Directors are committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People frameworks.

Y Ballarat requires all applicants to undergo checks prior to commencement including, police checks, international police checks, WWCC and reference checks as a minimum.

The Y Ballarat is a recognised Safeguarding Children and Young People organisation, independently reviewed by the ACF.

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