Customer Service Manager

3 days ago

Dandenong, Australia JELD-WEN Full time

Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand worldwide, securing an international reputation for quality, innovation and design. Corinthian is part of the JELD-WEN family, the world's largest supplier of timber doors and windows.

**About our Opportunity**

As the Customer Service Manager of our Corinthian Doors branch at Dandenong South, you will lead and support our customer service team to ensure the efficient operation of the department. Leading and managing a team of 3 direct with 6 indirect reports, your focus will be ensuring our customers experience quality customer service throughout their journey with us. This will include mentoring and inspiring your team, managing escalations and driving continuous process improvements to better service performance.

In addition, you’ll:

- improve engagement and culture through leadership, training and mentorship
- drive training initiatives and processes to develop team members
- recruit and onboard new team members
- ensure accurate and timely processing of daily orders
- liaise with other internal departments to help ensure an outstanding customer experience

**About You**

We’re looking to leverage your previous customer service leadership experience within logistics or manufacturing, which will help you understand and appreciate the sequence of events in our industry. It would help if you had an open and transparent communication style, the ability to connect with a range of people and the capacity to work well across all stakeholder groups in a process-driven and time-sensitive environment.

You need to have a proven track record in people management including conflict resolution, career path development and growing the capability of a customer service team whilst always maintaining high levels of employee engagement through inclusive and collaborative leadership. Your natural customer focus and ability to professionally resolve escalations will also help you thrive in this fast-paced, rewarding role.

You will also have:

- aptitude to learn technical products and new computer systems
- experience in handling service-related escalations
- experience coaching and developing customer service standards, behaviours, and skills
- ability to prioritise and work to deadlines
- experience using MS Office suite

**About the Benefits**
- Monday to Friday (no evening/weekend rosters)
- career progression opportunities in a leading Australian manufacturing business
- exposure to a global organisational structure
- generous discounts on our extensive range of JELD-WEN products
- ability to schedule leave every year at Christmas
- additional paid day’s leave on your birthday.

**Your Next Steps**

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

LI-DNI

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