Customer Business Manager

**The Opportunity**

At Purina, it's no secret that pets are our passion. Our vision is to be the world’s most trusted company in enriching the lives of pets and the people who love them.

We’re dedicated to improving the health and lifestyle of cats and dogs through quality nutrition and care. Put simply, we believe a healthy pet makes for a happier home and our commitment to dogs, cats and their owners has made us a world leader in pet care.

The bonds we have with our pets nourish their lives as well as ours - we truly believe Pets and People are better together.

We are looking for a dynamic and strategic Customer Business Manager to join our team, with a focus on implementing strategies for the VET channel and our P4P (Purina for Professionals B2C platform).

The role will work closely with our VET corporate clinics, wholesalers, buying groups and Vet e-comm customers. In this role, you will report directly to the Head of Pet Specialty and will be responsible for developing and leading the long-term business strategy and objectives.

**A day in the Life**
- Develop and implement the strategy for the 'Vet & Professional' channel, focusing on both short-term and long-term objectives.
- Oversee the budget for the Vet & Professional channels to ensure financial objectives are met.
- Responsible to lead relationships with external partners to drive strong alignment with Purina, including Wholesaler, Corporate Clinic, Buying Groups and e-Comm relationships, negotiations & day to day business management
- Achieve client objectives and key performance indicators (KPIs) specific to the channel, ensuring alignment with overall business goals and enhancing customer engagement.
- Collaborate closely with regional and global teams to ensure strategic alignment and enhance customer initiatives.
- Foster positive relationships with stakeholders, both internally and externally including Technical Communication, Training & Education, Vet Technical Consultants (Field team) and collaborating with Marketing Team on Advocacy & Acquisition programs to drive profitable growth.

**What will make you successful**:

- Strong knowledge of Pet Speciality and Vet Channel, with a track record of achieving targets.
- Proven experience in leading a Customer Key Account team with a focus on a collaborative leadership approach.
- Strong understanding of all partner functions, including Market Development Organization (MDO), Marketing, Customer management, and Field sales.
- Excellent communication and interpersonal skills to effectively engage with stakeholders.
- Strong financial knowledge, analytical abilities, and business acumen.
- Ability to adapt to changing market dynamics and drive results.
- Full Australian working rights and applicants may be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role._

**Benefits**

You will have the chance to work with an outstanding and highly engaged team, build and grow your career with an inclusive, global FMCG leader.

In addition, we offer:

- Hybrid working model
- Varied career experiences and personalised development support
- Wellbeing benefits including vaccinations and health insurance discounts
- Diversity & Inclusion initiatives and program
- Paid parental and partner leave
- Access up to 5 additional days of leave to support your health and wellbeing
- Purchase Leave Scheme
- Strong career opportunities in the world largest Food and Beverage Company (locally and globally)

**Our Story**

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering an inclusive, diverse, and collaborative environment, embracing innovation, and empowering people and teams to win.

We aim to hire respectful, curious, value driven and inspiring people who care about the people’s lives that we touch every single day.