Customer Marketing Manager

**THE OPPORTUNITY**

We are currently seeking a highly motivated and experienced E-Commerce and Retail Marketing Manager to join our dynamic team. In this role, you will be responsible for leading the development and execution of our omnichannel marketing and e-commerce strategies across all applicable business units. Your primary goal will be to drive online market share and retail sales value growth across our food and beverage categories.

**A DAY IN THE LIFE OF...**
- Build and maintain strong relationships with key e-commerce contacts across the Woolworths Group, ensuring comprehensive coverage across the retailer ecosystem.
- Position Nestle as the preferred supplier e-commerce partner, leading test and learn initiatives and implementing improved digital ways of working.
- Act as the voice of the customer internally, aligning Nestle's priorities with those of our customers.
- Lead negotiations with customers on all e-commerce and customer marketing initiatives to achieve mutually beneficial outcomes.
- Develop and define Nestle's strategy across various digital platforms, including B2B, B2C, marketplace, quick commerce, and loyalty card programs.
- Collaborate with cross-functional teams to develop and implement e-commerce strategies, track progress, and drive continuous improvement.
- Ensure flawless execution of digital initiatives, working closely with retailer media teams and leveraging customer insights to drive customer-specific activities.
- Manage trade spend effectively, ensuring accurate forecasting, tracking, and evaluation of promotional activities.
- Coach and develop direct reports, fostering a culture of continuous learning and improvement.

**WHAT WILL MAKE YOU SUCCESSFUL**
- Minimum of 6 years of commercial experience, preferably with at least 1 year in an e-commerce or digitally focused role.
- Strong understanding of the FMCG industry and e-commerce trends.
- Knowledge of core business processes, including sales, marketing, supply chain, and customer planning.
- Familiarity with integrated commercial planning processes.
- Excellent relationship-building and negotiation skills.
- Proven ability to drive results and deliver against financial targets.
- Proficiency in digital marketing and e-commerce strategies.
- Strong analytical and problem-solving abilities.
- Ability to work independently and collaboratively within cross-functional teams.

Applicants must be eligible to work in Australia and have permanent residency.

Applicants may be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.

**BENEFITS**

You will have the chance to work with an outstanding and highly engaged team, build and grow your career with an inclusive, global FMCG leader.

In addition, we offer:

- 5 'KitKat Days' throughout the year, allowing time off for personal well-being and recharge.
- Flexible working hours and a hybrid working model
- Varied career experiences and personalised development support
- Wellbeing benefits including vaccinations and health insurance discounts
- Diversity & Inclusion initiatives and program
- Paid parental and partner leave
- Purchase Leave Scheme
- Volunteering leave, Sports leave, Emergency Services leave
- Discounted gym memberships
- Discounted Nestlé products
- Novated Leasing
- Salary Sacrifice to Superannuation

**Our Story**

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering an inclusive, diverse, and collaborative environment, embracing innovation, and empowering people and teams to win.

We aim to hire respectful, curious, value driven and inspiring people who care about the people’s lives that we touch every single day.

**Be a force for good.