Customer Service Officer

17 hours ago

Rhodes, Australia DingGo Full time

**We are DingGo**

We know that repairing a car ding is a stressful, painful and inconvenient.
DingGo solves this problem. Founded in 2018 and experiencing rapid growth, we are a web platform that is transforming the smash repair industry through innovative technology and digitisation.
We are an Accident and Incident management provider who works closely with Major Corporates, Government, SME’s, Repairers and Insurance companies to achieve a customer first solution to repairing their vehicles.
Our geographical reach continues to expand, and we now need to take our business to the next level.
Come join us as we change the way Australians repair their vehicles.

**About the role**

We are in an exciting stage of growth, and want you to be on the frontline for our enquiries as well as help connect our customers with reputable local repairers the same way customers are used to booking a hotel or ordering takeaway.
We are looking for strong, reliable and responsive communicators that have the ability to navigate numerous systems and provide exceptional customer service to our customers in time of need.

Reporting to the Call Centre Team Leader, you will be required to act as first point of contact for the Accident Management Assist line and General enquiries across the business.

**What you’ll bring**
- You have a customer-first mindset and well-developed experience in a customer service role.
- You have strong administration skills and can manage numerous tasks simultaneously.
- You will provide high level professional customer service and the ability to think on your feet as no enquiry is the same.
- You are Tech Savvy and customer focused with ideally some Call Centre experience.
- A willingness to work with a diverse team and regional customers.
- Our offices are in Rhodes (which includes a free gym membership) and easy access to public transport
- The ability to grow with the business and forge your future career in the company, with wide opportunities across different departments.
- You will live and breath our core values focused on care, value and ease

**Salary**: $60,000.00 - $65,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- RHODES, NSW 2138: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service (preferred)
- Inbound call centre (preferred)
- Outbound call centre (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in RHODES, NSW 2138

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