Customer Development Specialist

Customer Development Specialist - Perth (WA) Based

Why us?

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces.

Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains “all in” on becoming a restorative business.

Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

Are you someone who takes pride in helping others and thrives in a team environment? We're looking for a positive and empathetic individual who can support our teams across a range of diverse tasks. We need someone who is computer savvy and can handle various administrative duties with ease. A vibrant team worker with a strong work ethic and a can-do attitude will fit right in. If you enjoy being part of a dynamic and supportive team, we would love to hear from you.

Position Purpose

The purpose of this position is to proactively support the Regional Manager, Account Managers & Segment Development Managers by prospecting, identifying and qualifying new business opportunities. This includes supporting both the WA and SA teams. The role will lead the effective use of CRM, ensuring Salesforce is up to date, with accurate information, rich contact information and all activity and customer interactions recorded. The Customer Development Specialist will proactively seek out new leads and sales opportunities through various lead generation sources such as Cordell and in conjunction with the sales team develop a winning strategy to secure the business. The role will support the sales team in creating and maintaining excellent client relationships. Ensure the showroom is an effective tool for use by the sales team.

Areas of Responsibility
- Proactive input of Leads and Opportunities into Salesforce and allocation of follow up activities to Sales team.
- Data governance for the Account Managers (AM’s) Segment Development Managers and KAM sales team
- New Account and Contact Creation in Salesforce CRM.
- Develop reporting to assist the Regional Manager and Account Managers to increase efficiency
- Innovate new processes to assist the AM’s, SDM’s & KAM sales teams to become more efficient & effective
- Using our existing lead generation tools create account mapping tools
- Diligent use of all Interface Advance tools on CRM in collaboration with Sales team.
- Follow up with Clients to ensure receipt of samples and solicit feedback / organise follow up activities in conjunction with sales team - record all interactions in CRM
- Actively support Regional Manager with weekly sales meetings and Funnel Review process
- Day-to-day activities of a office, managing couriers, answering phones, client enquiries, office supplies etc.
- Point of contact and face of the company for internal/external visitors
- Adherence to all safety policies and procedures.

Qualifications And Experience Required
- Proven track record of working within a sales team in a business-to-business environment.
- Preferred tertiary qualification in business administration, customer experience, marketing or sales.
- Industry or associated industry knowledge.
- Excellent communication skills and working with a high performing sales team.
- An understanding of business processes.
- A current driver's licence.

Benefits
- You will be provided with competitive remuneration and an annual Bonus
- Hybrid role
- Access to Employee Assistance program
- Salary Packaging options
- Fitness subsidy, gym membership discount, health insurance discount, discounted home loan offer, yearly flu shots and more
- You will be part of a diverse and vibrant team with an excellent culture.

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