Customer Care Specialist

2 days ago

Perth, Australia Commonwealth Bank of Australia Full time

Customer Care Specialist We're on the lookout for Full-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us at our **300 Murray Street Perth office.** At CommBank, we believe in rewarding your development and performance. **Do work that matters** We like to say that the Direct Banking team is at the heart of the best Retail Bank in Australia, and we're there for our customers when they need it most. You'll be joining a team of passionate people who have a genuine respect and care for one another. Our Team Leaders will support your development and help you grow. That's what makes Direct Banking so special. **See yourself in our team** Our Customer Care Specialists are the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries. You'll leave a lasting impression on your customers by providing friendly, personal and efficient service. You're empathetic and resilient. By walking in our customer's shoes you'll ask the right questions to understand what they really need and find them the best solutions. You'll do your very best to resolve all enquiries on the first call and you'll achieve this by communicating, listening and learning. **Our shifts and training** We offer an interactive and supportive training program that'll ensure you make an immediate and lasting impression on our customers from day one. Training is a compulsory component and will be a mix of in person and virtual for the first 6 weeks. Please ensure you can attend all training sessions before applying: **Training**: **6 weeks - 20th Jan - 27th Feb** **11:00am - 6:40pm Monday - Friday** Following the initial 6 weeks, you'll continue to learn on your regular roster for an additional 9 weeks, to ensure you're set up for success. **Start date: 20th January** **Shift Schedules**: **Option 1: Tuesday - Saturday 3:39pm - 12:00am **AWST** **Option 2: Monday - Friday 11:39am - 8:00pm **AWST** **Option 3: Sunday - Thursday 3:39pm - 12:00am **AWST** **Please note you must commit to this roster for 12 months.** **Your development** In addition to training, we offer an 18 month development program to upskill and develop your Customer Care capabilities. Our 4 tier development program will see you broaden your skills across multiple banking products to help enhance the customer experience, with remuneration increases for each tier you reach. We value the hard work our team put in to create an exceptional customer experience, so we want to do the same for you **Work from home with us** These positions have been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, and a connection to the internet, then leave the rest to us. Our interactive "Hub" days will help you stay connected and engaged as a team, occurring once every fortnight in the Perth, Murray Street office. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 12/11/2024 Job ID REQ223141

  • Customer Care Specialist

    6 days ago

    Perth, Australia Commonwealth Bank Full time

    We’re on the lookout for Full-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us at our **300 Murray Street Perth office.** At CommBank, we believe in rewarding your development and performance. **Do work that matters** We like to say that the Direct...

  • Customer Care Specialist

    2 days ago

    Perth Airport WA , Australia Perth Airport Full time $50,000 - $70,000 per year

    Perth Airport is Australia's Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians.Perth Airport is investing...

  • Specialist Geriatrician

    2 weeks ago

    Perth, Australia Ramsay Health Care Full time

    As the hospital continues its expansion, we are looking to employ two **Aged Care and Rehabilitation Consultants** to join the department. DRAC is a multidisciplinary unit that manages older adults with subacute or chronic conditions. Specialist geriatricians rotate within the department on a six-monthly basis. The department is structured as follows: -...

  • Aged Care Navigation Specialist

    6 days ago

    Perth, Australia Bethanie Group Full time

    The Bethanie Group is Western Australia’s leading not for profit aged care and retirement living provider and have been warmly welcoming and caring for seniors for over 65 years. We strive to lead the change in the way Australians think about ageing, recognising ‘getting old ’ as a positive force in society and giving a voice to those who have seen it...

  • Clinical Document Specialist

    2 weeks ago

    Perth, Australia Ramsay Health Care Full time

    **Clinical Documentation Specialist** **Permanent Full-Time or Part-time opportunities** An exciting opportunity has become available for a Registered nurse to be trained as a Clinical Documentation Specialist, joining the established CDI Team working within Health Information Services. **About the Role** As the Clinical Documentation Specialist, you will be...

  • Customer Support Specialist

    20 hours ago

    Perth, Australia Settle Easy Full time

    Position: Customer Support Specialist Location: Western Australia About Us Settle Easy is a cutting-edge law firm specialising in property law and conveyancing, combining user-friendly tech with Australia’s very best property lawyers and conveyancers. Supported by the biggest brands in Real Estate, we are growing fast! We know that many businesses talk...

  • Customer Banking Specialist

    1 week ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist **We are looking for a Full Time Customer Ban** **king Specialist to join our Dunsborough Branch.** **Part time MAY be considered (Monday, Thursday, Friday).** **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal...

  • Customer Banking Specialist

    2 days ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist **We are looking for a full time Customer Banking Specialist to join our Kalgoorlie team!** **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local...

  • Customer Service Specialist

    4 days ago

    Perth, Australia Chandler Macleod Full time

    **Our client**: Our client is an Australian based freight specialist who offer tailed solutions to their clients nationally and internationally. Highly recognised for their multiple service offerings and business expertise, they take an innovative approach to addressing freight movements. Currently, they are adding to their professional and high performing...

  • Customer Service Specialist

    1 week ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist - Estate Settlement Services **See yourself in our team** Estate Settlement Services (Contact centre) are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement Services Processing Teams. This involves being the concierge between...