Events Operations Manager

Are you an experienced Events Operations Manager looking to take the next step in your career? If so, there has never been a more exciting time to join the Events team at Bankstown Sports
About the Role
Bankstown Sports is proud to have relaunched our Events department, Azalea Collective, and we have an exciting opportunity for an experienced Event Operations Manager to join our team
We are looking for a highly motivated events professional that is inspired to create a unique and memorable guest experience. The position will suit someone who is currently looking to develop their leadership skills and prides themselves in delivering superior customer service at all times
This role will see you partner closely with the Events Manager in ensuring that each event meets customers need through excellent organisational and communication skills, client relationship building, staff management whilst always meeting the BSC value of “delivering exceptional customer experience”.
**Your responsibilities included**:

- Lead and motivate the events operational team including events team leaders and attendants, ensuring effective performance.
- Coordinate with clients, vendors, venues, and internal teams to ensure all event requirements are met.
- Oversee the planning and execution of all event details, including logistics, catering, and audio-visual needs.
- Create and manage event budgets, ensuring all expenditures are tracked and stay within financial limits.
- Lead by example by actively being present and acting as the primary point of contact across all events
- Create an environment that promotes teamwork, recognition, mutual respect and employee satisfaction.
- Act as the main point of contact for clients, addressing inquiries and providing regular updates.
- Run regular essential meetings with stakeholders such as operations, rostering and AV to update what is occurring in events
- Working closely with the sales team, taking the lead on confirming all details of events at BSC and associated venues.
- Work closely and communicate effectively with all departments particularly the food & beverage, security, marketing, and operations team to ensure smooth transitions of event patrons throughout the club
- Resolve any client issues promptly and professionally resolving situations to the satisfaction of all parties
- Implement rigorous quality control measures to guarantee exceptional event experiences for clients and attendees.
- Complete a follow up with clients post event, to gain valuable feedback and testimonial, while identifying areas for improvement.
- Make all members and guests feel welcome and project a positive, motivated and friendly image to all members and guests

**Essential Criteria includes**:

- Proven ability to lead, plan and deliver events in a collaborative and professional way within a large organisation
- Demonstrated ability to collaborate with key and senior stakeholders across multiple parts of an organisation to deliver an outcome
- Excellent attention to detail, ability to manage competing priorities, to work both autonomously and as part of a team
- Experience working within fast paced hospitality environment
- Exceptional communication skills both written and verbal
- Commitment to a high standard of service and customer focus
- RSA and RCG Competency Card, or willingness to obtain
- Flexibility to work evenings, weekends, and possibly travel for events.

Why Join Us?
At Bankstown Sports Club, we believe in developing people, celebrating success, and creating opportunities to grow. As an Events Operations Manager, you’ll be stepping into a role that’s equal parts challenging and exciting, with plenty of support to take your career to the next level.
**Perks you’ll love**:

- Generous daily manager’s meal allowance (food & drinks across all our restaurants).
- Free secure parking (plus discounted car washes).
- 5 weeks annual leave + wellbeing leave.
- Rewards & Recognition - we celebrate and reward great work.
- Ongoing paid training & leadership development - stretch yourself and keep growing.
- Be part of a culture that thrives on teamwork, transparency, and empowerment.

About Bankstown Sports Club
With over 600 staff and seven venues across Sydney, Bankstown Sports Club is one of NSW’s most successful and innovative hospitality groups. From our rooftop cocktail bar to bustling restaurants, in-house microbrewery, and state-of-the-art theatre, we’re a one-stop destination for dining, entertainment, and unforgettable experiences.