Guest Services Concierge

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What's your ambition? Is it a big goal or small steps? Professional or personal? We'd like to know because we make your ambitions our business.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. We're focused on opportunity and want to help you make the most of yours.

**What this opportunity involves**:
We are looking for a Guest Service / Concierge that will be working with the JLL Facilities Team and the Atlassian Workplace Experience team to create the best workplace in the Sydney office. This role will play a fundamental role in creating & delivering exceptional experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional and friendly manner.
A snapshot of the role;
Provide a warm and friendly welcome to all customers and visitors to the buildings
Provide assistance and direction according to the customer request
Contribute to creating a customer focused environment consistent with Atlassian values and the WE team’s secret sauce “How WE Roll”
Demonstrate continuous effort to improve service delivery and customer service levels
Work cooperatively and jointly with internal (departments) and external (vendors) contacts to provide quality customer service to staff
Responsible for planning and managing guest services in the Sydney office
Assume responsibility for all Front of House areas ensuring they are always presentable
Supporting facilities with managing vendors onsite.
Liaising with building management for both buildings on basic FM tasks/tickets i.e. lift breakdowns, key replacements, access passes, etc
Support Event Lead in the planning and delivery of internal events and celebrations
Communicate with team and client frequently and effectively
Be prepared to communicate with all levels of management within the business (C-Suite level site)
Updating/maintaining accurate records and official documentation in Google Drive and Dropbox

Sound like you?

Support a positive team environment with a friendly and can do attitude
Ability to multi task while maintaining a positive outlook and proactive approach
Have excellent communication and interpersonal skills required
Ability to communicate effectively, both verbally and in writing
Sound computer skills including willingness to learn Atlassian software products and tools
Ability to work with fellow colleagues and other wider team members
Build rapport and cooperative relationships with customers and visitors
Contribute to maintaining a safe and healthy workplace

**What you can expect from us**:
At JLL, we value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best

You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sight and imagine where JLL can take you...

JLL is committed to developing and maintaining a diverse workforce. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is