Guest Service Concierge

**About the Role**
As Guest Service Concierge you will work closely with the Front of House Manager and will be the face and custodian of the BOQ client floor. You’ll be responsible for the welcoming of clients, guests and employees to the floor, providing a seamless experience upon arrival & departure.

The intention of the role is to ensure the client experience is delivered to the highest quality of service standards, whilst operating the space at maximum efficiency and productivity and providing guest services including storage of guest luggage, transportation assistance, directions, courier services, beverage offerings, relevant information about events and attractions in the local CBD area

**About you**
We are on the lookout for a high energy, friendly and personable Guest Services Concierge who has experience delivering exceptional customer service in a professional setting.
- Excellent communication skills
- Ability to work unsupervised, as well as in a team
- Ability to deal with several tasks, either in person or on the phone
- Understand instructions and complete tasks in a timely manner
- High attention to detail
- Strong time management skills
- Customer Service/concierge/catering experience would be ideal
- Good working knowledge of Word and Excel

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- 5 employee diversity network groups focusing on: First Nations Reconcilation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02341