Concierge Supervisor

Additional Information

Job Number

Job CategoryFood and Beverage & Culinary

LocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

NATURAL TALENT

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney is now casting for a Concierge Supervisor reporting to the Chief Concierge or their designate. Are you passionate about delivering unforgettable guest experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? W Sydney is on the lookout for a Concierge Supervisor to join our team, reporting to the Chief Concierge or their designate.

JOB SUMMARY

Are you passionate about delivering unforgettable guest experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? W Sydney is on the lookout for a Concierge Supervisor to join our team, reporting to the Chief Concierge or their designate.

• Lead and support all Concierge operations in the absence of the Chief Concierge, ensuring seamless service that exceeds guest expectations.
• Supervise the Wheels team, main hotel driveway, car stacker, transportation services, and courier/postal dispatching.
• Champion the Whatever/Whenever culture, creating personalized and memorable experiences for every guest.
• Collaborate with hotel departments to anticipate guest needs and deliver an exceptional, tailor-made stay.
• Maintain a service philosophy that inspires and guides your team to excellence.

ABOUT YOU

• A charismatic and passionate hospitality professional with outstanding communication skills.
• A strong leader who can inspire a team and create a welcoming atmosphere.
• A proactive problem-solver who thrives in a fast-paced, luxury hotel environment.

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• 'Great Places to Work' certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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CTA TO LEARN MORE

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DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.