Call Coordinator

2 weeks ago

Parramatta, Australia W4U Full time

**Position**: Call Coordinator / Customer Service (Warranty Support)
**Location**: Rydalmere, NSW

**Rate**: $27.24 p/h + Super

Monday to Friday (9am till 3pm)
- Part time (25 - 30 hours per week)
- School Hours (9am till 3pm)
- Onsite Parking Available
- 15min from Parramatta station

**Job Purpose**:
To manage Customer Satisfaction, Customer Service Level Agreement’s (SLA's) and Technician/Agent workflow by the daily scheduling of services adhering to the call management specific procedures.

**Key Tasks**:
a) To maintain a high level of customer service by proactively managing calls nationally, through parts ordering follow up, liaison with Logistics, customer contact and updating, to identify necessary procedural changes relating to call handling.

b) Perform all activities within your rostered schedule time

c) Answer all telephone queues in a timely manner appropriate for the service being requested and in accordance with set team KPI’s

d) Ensure an efficient, professional and friendly telephone manner is used at all times

e) Participate in team meetings to improve productivity, resolve customer service issues and manage workloads

**Requirements**:
1. Intermediate Ms Office Skills (esp. Ms Excel)

2. Possess a minimum of two (2) years’ experience in the customer services industry;

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: $27.26 per hour

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Parramatta, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Call Coordinator

    4 days ago

    Parramatta, Australia W4U Full time

    **Position**: Call Coordinator / Customer Service (Warranty Support) **Location**: Rydalmere, NSW **Full Time Shifts**: 8.30am - 5:00pm 9:30am - 6:00pm No Student Visa Holders as this role is full time **Rate**: $29.02 p/h + Super - Onsite Parking Available - 15min from Parramatta station **Job Purpose**: To manage Customer Satisfaction, Customer Service...

  • Call Coordinator

    2 weeks ago

    Parramatta, Australia Works 4 You Full time

    **Position**:Call Coordinator / Customer Service **Location**: Parramatta, NSW Rate: $27.24 p/h + Super **Shift**: Monday-Friday 9:00am - 3:00pm **Job Purpose**: To manage Customer Satisfaction, Customer Service Level Agreement’s (SLA's) and Technician/Agent workflow by the daily scheduling of services adhering to the call management specific...

  • Customer Service Officer

    6 days ago

    Parramatta, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking **2x Customer Service Officers (Call Centre) (Full-Time, Permanent)**to join our **Customer Services** team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will...

  • Customer Service Coordinator

    2 weeks ago

    Parramatta, Australia Uniting Full time

    **NEW role for 2025! Customer Service Coordinator** **Based in Parramatta CBD - 3 days per week in office and 2 days WFH after initial settling in period.** - Meaningful Work: Be part of an organisation that makes a real difference in the lives of individuals and communities across NSW and the ACT. - Recognition and Impact: Your work will be valued and...

  • Service Coordinator

    1 week ago

    Parramatta, Australia Bolton Clarke Full time

    Competitive hourly rate + super + $18,550 salary packaging - Monday to Friday | Permanent Full Time - Based in Parramatta The Service Coordinator will provide service coordination for care recipients receiving Bolton Clarke Home Care Packages funded by the Commonwealth Government, Department of Human Services. **What are the Home Care Packages?** Aligned...

  • Care Coordinator

    1 week ago

    Parramatta, Australia Bolton Clarke Full time

    $15,900 Salary packaging + $2,650 meal & entertainment allowance - Permanent Full Time | Monday to Friday - Bolton Clarke has been selected as an Employer of Choice in 2023 and 2024! We’re currently looking for a permanent full time Care Coordinator to join our Home and Community Care team based in **Parramatta.** **About Us** Bolton Clarke is...

  • Rostering Care Coordinator

    7 days ago

    Parramatta, Australia Bolton Clarke Full time

    Provide rostering care coordination for our At Home Support clients - Located in Parramatta | $31.56 per hour + super + salary packaging - Working hours: Part-time Monday to Friday 20 hours per week You will provide assistance to our clients with life-limiting illnesses, ensuring they receive the support and comfort they need to remain at home, surrounded...

  • Customer Support Coordinator

    2 weeks ago

    Parramatta, Australia Ventia Pty Limited Full time

    Customer Support Coordinator **Date**:21 Aug 2024**Location**:Parramatta, NSW, AU, 2150**Company**:Ventia- Competitive hourly pay rate - Fantastic, collaborative, and highly supportive team as well as leadership - Opportunity to work within our Housing NSW contract- At the Ventia Operations Centre, we work closely with a diverse range of clients. This...

  • Customer Support Coordinator

    2 weeks ago

    Parramatta, Australia Ventia Pty Limited Full time

    **Our National Contact and Coordination Centre is a centralised hub that co-ordinates all activities for the internal and external contracts that sit within the Ventia banner. The centre operates 24 hour / 7 day a week, 365 days a year.** *** **Your Role**: Our customer support coordinators provide high-quality customer service to all internal and external...

  • Customer Support Coordinator

    5 days ago

    Parramatta, Australia Ventia Pty Limited Full time

    Customer Support Coordinator **Date**:5 Jun 2025 **Location**:Parramatta, NSW, AU, 2150 **Company**:Ventia **Why Join Us?** - **Competitive hourly pay**starting at $34.58 per hour (Clerks Award > Adult Level 3), with additional penalties for after-hours and weekend shifts - **Supportive, collaborative team** **culture** led by experienced and...