Rostering Care Coordinator

7 days ago

Parramatta, Australia Bolton Clarke Full time

Provide rostering care coordination for our At Home Support clients
- Located in Parramatta | $31.56 per hour + super + salary packaging
- Working hours: Part-time Monday to Friday 20 hours per week

You will provide assistance to our clients with life-limiting illnesses, ensuring they receive the support and comfort they need to remain at home, surrounded by friends and family they love for as long as possible. In this role you are passionate in contributing to the wellbeing and comfort of your clients and work with compassion and patience.

The purpose of this role is to ensure the client's care visit schedules are met through the effective scheduling & coordination of services. This role delivers results through strong stakeholder relationships and good time management.

**Why should you join Bolton Clarke?**
- $15,900 Salary packaging + $2,650 meal and entertainment allowance
- Career progression and development opportunities
- A very supportive, flexible, and positive team culture
- Employee Assistance Program
- Reimbursement of $0.85per/km you travel when using your own vehicle
- Health Insurance discounts with Medibank
- Gym and Wellbeing benefits
- Employee referral program - earn $$ for referring your friends and family
- Free Flu Vaccinations
- Discount on selected car dealerships
- Travel and Flight benefits

**Key Responsibilities of a Rostering Care Coordinator**:

- Responding to client requests and arranging at home care support and services on their behalf
- Receiving calls from our Customer Service Centre and providing support in a timely manner. All calls in NSW come through our Parramatta site.
- Developing and maintaining relationships with clients and/or their carers to ensure their “At home support” needs are being provided in a timely and quality manner
- Developing and maintaining relationships with service providers to ensure service coordination and all relevant client information is obtained accurately
- Maintaining accurate documentation and updating in any changes in our client management system

**What do we need from you?**
- A customer service focus with excellent communication (written and verbal) skills
- Excellent computer skills with demonstrated experience in MS Office
- Demonstrated commitment and experience in providing high quality customer service
- A passionate, customer focused approach to supporting older people to remain living at home
- Excellent organisational and time management skills and ability to work within limited time frames
- Police Check (Valid within the last 3 years)
- Current flu vaccinations (or willingness to obtain)
- Evidence of up-to-date COVID-19 vaccinations
- Ability to work Monday - Friday 20 hours per week

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