
Promotions Coordinator
1 week ago
Provide 1st level system support on Samsung Redemption Portal for live marketing promotions
- Provide 1st level campaign management support for marketing promotions:
- Allocate daily tasks to external call centres and ensure they are completing set targets (SOW, Brief, Training etc)
- Oversee and liaise with external agencies
- Operation Readiness Final Review per promotion
- Resolve any escalated customer issues/complaints
- Support and coordinate marketing campaign implementations through Samsung Redemption Portal
- Weekly data analysis of marketing campaigns including top performing retail stores, product/devices, regions and demographic of customers
- Collaborate with the website team to ensure imaging and links are correct and customer facing portals are live
- Call Centre IVR Setup, Co-ordinate telephony routing with SDS & pre-launch phone line testing per promotion
- Act as SME for live marketing promotions in claim registrations, claim validations and gift deliveries and work closely with call centre
- Create a bi-monthly internal company newsletter, promoting the services of the Business Innovation team through case studies and suggestions on promotion ideas
- Assist Senior process analyst in Samsung Redemption Portal enhancement and marketing redemption process improvement
- Advise internal clients on cost breakdown for promotional campaigns
- Assist with new system developments ad updates as required
- Adhoc validation for small-scale promotion
Other Adhoc reports.
**Salary**: $66,675.11 - $102,058.73 per year
**Benefits**:
- Salary packaging
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Parramatta, NSW 2124: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (preferred)
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