Call Coordinator

2 days ago

Parramatta, Australia Works 4 You Full time

**Position**:Call Coordinator / Customer Service
**Location**: Parramatta, NSW

Rate: $27.24 p/h + Super

**Shift**:
Monday-Friday
9:00am - 3:00pm

**Job Purpose**:
To manage Customer Satisfaction, Customer Service Level Agreement’s (SLA's) and Technician/Agent workflow by the daily scheduling of services adhering to the call management specific procedures.

**Key Tasks**:
1. To maintain a high level of customer service by proactively managing calls nationally, through parts ordering follow up, liaison with Logistics, customer contact and updating, to identify necessary procedural changes relating to call handling.
2. Perform all activities within your rostered schedule time
3. Answer all telephone queues in a timely manner appropriate for the service being requested and in accordance with set team KPI’s
4. Ensure an efficient, professional and friendly telephone manner is used at all times
5. Participate in team meetings to improve productivity, resolve customer service issues and manage workloads
6. Develop constructive and cooperative working relationships with your team, as well as cross functionally
7. Correct logging of Service activities into the Cabrini Technology Group system including the transcribing of OEM calls where required
8. Updating of service activities including but not limited to: technician notes and ordering correct parts where appropriate.
9. Perform closure of service activities by recording correct labour hours, travel and service details including the consumption of all parts usage and costing.
10. Updating of Agent charges into service calls via the mandatory Procure updating routines to correspond to agent invoicing.
11. Work with other CRG team members to ensure monitoring of customer service activities to achieve contracted SLA performance, prompt closure and the accurate invoicing of all service activities.
12. Maintaining an overview of the service call from end to end and ensuring escalations occur in order to maintain optimal service levels.

**Requirements**:
1. Computer operation skills are essential

2. Effective interpersonal skills with decisive ability is essential

3. Excellent time management skills and experience with working within Service Level Agreement boundaries;
4. Possess a minimum of two (2) years’ experience in the customer services industry;
5. Must possess good customer service and telephone communication skills;
6. Excellent communication and comprehension skills are essential.

To apply, please submit your resume.

  • Promotions Coordinator

    7 days ago

    Parramatta, Australia SAMSUNG SDS GLOBAL SCL AUSTRALIA PTY LTD Full time

    Provide 1st level system support on Samsung Redemption Portal for live marketing promotions - Provide 1st level campaign management support for marketing promotions: - Allocate daily tasks to external call centres and ensure they are completing set targets (SOW, Brief, Training etc) - Oversee and liaise with external agencies - Operation Readiness Final...

  • Customer Support Coordinator

    33 minutes ago

    Parramatta, Australia Ventia Pty Limited Full time

    **Our National Contact and Coordination Centre is a centralised hub that co-ordinates all activities for the internal and external contracts that sit within the Ventia banner. The centre operates 24 hour / 7 day a week, 365 days a year.** *** **Your Role**: Our customer support coordinators provide high-quality customer service to all internal and external...

  • Financial Coordinator

    2 weeks ago

    Parramatta, Australia Royal Dental Care Full time

    **Financial Coordinator** **About us** - At Royal Dental Care we pride ourselves on providing a complete service for your oral health. We are committed to excellent dental care and service. We bring dedication to our practice to ensure your experience is welcoming, comfortable and positive. Our focus is designing beautiful and healthy smiles. - We are a...

  • Building & Facilities Coordinator

    2 weeks ago

    Parramatta, Australia Parramatta City Council Full time

    Work as a key member of the Riverside Theatres WHS team - 38hr Full Time | 24 Month Contract Riverside Theatres is a business unit with the City of Parramatta, who is going through unprecedented change and transformation as it becomes Sydneys Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners like...

  • Customer Support Coordinator

    2 weeks ago

    Parramatta, Australia Ventia Pty Limited Full time

    Customer Support Coordinator **Date**:14 Jul 2025 **Location**:Parramatta, NSW, AU, 2150 **Company**:Ventia **Why Join Ventia?** - Monday to Friday schedule: 8:30am-4:30pm — enjoy work-life balance - Competitive pay: $29.70 per hour (Clerks Award > Adult Level 3) - Supportive and collaborative team culture, backed by experienced, approachable...

  • NDIS Service Coordinator

    2 weeks ago

    Parramatta, New South Wales, Australia Altido Consulting Services Pty Ltd Full time $65,000 - $120,000 per year

    Job description:Are you a dedicated and compassionate individual with a passion for making a difference in the lives of others? Altido Consulting Services is seeking a motivated and experienced Service Coordinator (NDIS) to join our team and play a crucial role in providing high-quality support services to our valued clients/participants. If you have a...

  • Learning Operations Coordinator

    2 hours ago

    Parramatta, Australia KPMG Full time

    **Company Description**: **Coordinator | Learning Operations | People & Inclusion** - Excellent opportunity for a learning leader to join our People and Inclusion function at KPMG, during a period of transformational change; - Location: Parramatta/Sydney CBD and work from home - Flexible working within a creative, dynamic, and growing team! KPMG is one of...

  • Oshc Educator

    42 minutes ago

    North Parramatta, Australia Extend After School Care Full time

    **OSHC Educator - Coordinator** **Outside School Hours Care Service Coordinator** **$33 - $38 Per Hour + Generous Allowances** **Casual position** **The Opportunity** **Extend** children at **The King's School** in **North Parramatta** are looking for a OSHC Service Coordinator to play, teach and take care of them in a safe learning environment at...

  • Learning Operations Coordinator

    4 days ago

    Parramatta, Australia KPMG Full time

    **Company Description**: KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and...

  • Learning Operations Coordinator

    1 week ago

    Parramatta, Australia KPMG Full time

    **Company Description**: KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and...