Performance Manager

13 hours ago

Melbourne City Centre, Australia Recoveriescorp Full time

**Job no**: 493119 **Work type**: Full-time **Location**: Melbourne CBD **Categories**: Collections Working as a Performance Manager, you will be responsible for leading a team of Collections Officers to achieve positive collections outcomes. You will be the first point of contact for the client for technical and reporting queries and requests and will drive high levels of quality aligned to the client’s expectations. In this role, you will; - Manage both individual and team performance and capability - Develop a high performing and high-quality environment, with clear communication of expectations - Liaise directly with the client for all request, queries and reporting - Participate in the development and implementation of customer related strategies - Identify gaps in systems and processes to ensure continuous improvement - Deliver reporting to both the client and business leaders **What you’ll bring** - Experience leading Collections teams - transport/tolls - Knowledge of Contact Centre technology & Systems - Technical collections knowledge and reporting skills **What’s in it for you;** Working at Recoveriescorp, you will have access to a hybrid work environment, an allowance to update your home office and a half day on the last Friday of every month. To ensure your continued development you will have a performance development plan and access to learning & development programs. You will also have access to a salary, employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you. **“We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant."** **About Recoveriescorp** Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand. **Advertised**: 25 Sep 2024 AUS Eastern Standard Time **Applications close**:

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