Performance Manager

12 hours ago

Melbourne City Centre, Australia EML Full time

**Performance Manager**:
VIC - Melbourne CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion a number of opportunities are now available.

With over 3000 employees nationwide and ongoing growth plans, now is the time to join.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Annual tenure and performance-based recognition rewards
- Comprehensive learning and development opportunities to help you reach your full potential
- Support and counselling services with work or personal matters through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Up to 16 weeks Paid Parental Leave, Plus Super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE OPPORTUNITY**

As part of our diverse team based in **Melbourne,** you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to support capability across the 130+ weeks claims teams and ensure a tailored approach is provided to support the recovery and return to work for injured workers with claims at risk of becoming complex.

This is a **full time, 12 month contract** position, based in the **Melbourne CBD **Office with **flexibility to work from home.**

**YOUR RESPONSIBILITIES**
- Work directly with Claims Specialists/Case Managers as part of a team in the delivery of the EML customer experience.
- Encourage proactive and open communication with key stakeholders during decision making process
- Provide regular advice and feedback to Claims Specialists/Case Managers and Team Leaders to improve overall quality of decisions relating to liability/work capacity/ permanent impairment/ weekly payment entitlements and communication through effective training, quality reviews and management of disputes
- Provide technical support and training to ensure best practice for complex claims management - any learnings will be shared across the wider business
- In conjunction with the Group Manager identify, develop, and implement effective strategies to support the achievement of key performance and remuneration measures

**ABOUT YOU**
- Strong technical experience within claims management (preferably in the relevant jurisdiction)
- Experience in the Workers Compensation industry managing claims within all or most claims management segments
- High level of resilience and a willingness to hold complex conversations
- High attention to detail and organisational skills
- Effective communication and conflict resolution skills
- Effectively listen and understand the needs of the customer

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