Performance Manager

**Performance Manager**:
VIC - Melbourne CBD Workers Compensation Full Time

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Melbourne**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to work across all EML claims teams and specialist teams to drive sustainable RTW performance. This role will be responsible for driving improved RTW and Recovery outcomes on claims. Working closely with Worksafe and the broader EML team, this position will maintain a particular focus on ensuring innovative RTW & Recovery strategies are developed and supported which in turn, will enable us to provide tailored, person centric claims management for our injured workers in the 0-55 weeks claims teams.

This is a **full time, 5-month Max Term Contract **position, based in the **Melbourne CBD **Office with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Participation and management of structured multi-disciplinary case conferences with external and internal stakeholders
- Encourage proactive and open communication with key stakeholders to develop claims management strategies with a focus on recovery outcomes
- Provide support to Case Managers and Specialist Staff in developing RTW & Recovery strategies along with staff capability through feedback and coaching.
- Provide technical support and training to ensure best practice for complex claims management - any learnings will be shared across the wider business

**ABOUT YOU**
- Extensive experience in the Victorian Managed Fund Workers Compensation industry mandatory
- Extensive experience and understanding of the Victorian Workers compensation legislation
- High level of resilience and a willingness to hold complex conversations
- High attention to detail and organisational skills
- Ability to build relationships and engage staff at all levels
- Effective communication and conflict resolution skills

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Access LinkedIn Learning - 18,000 courses to advance your professional education
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, **please.