Guest Services Concierge

**About the Role**
The Guest Service Concierge works closely with the Front of House Manager and is the face and custodian of the BOQ client floor. Guest Service Concierge is responsible for the welcoming of clients, guests and employees to the floor, providing a seamless experience upon arrival & departure and registering of external guests/visitors, as well as internal guests, the employees of BOQ.

The intention of the role is to ensure the client experience is delivered to the highest quality of service standards, whilst operating the space at maximum efficiency and productivity and providing guest services, but not limited to storage of guest luggage, transportation assistance, directions, courier services, beverage offerings, relevant information about events and attractions in the local CBD area.

**About you**
- Excellent Oral Communication skills
- Able to work unsupervised and as well as being a team player
- Ability to deal with several tasks either in person or on the phone
- Accept instructions and complete tasks in a timely manner
- Attention to detail
- Time management skills
- Customer Service/Concierge/Catering experience
- Good working knowledge of Word and Excel
- Minimum typing speed of 45 wpm
- Minimum 1-2 years’ experience in a similar role

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ01786