Golf & Sport Attendant

**RACV Royal Pines Resort, Gold Coast**:

- **Excellent workplace culture & values**:

- **Generous employee discounts**

**About Us**

In the heart of the Gold Coast, sits our award winning RACV Royal Pines Resort, catering for the largest of events, of up to 1500 guests. Our property is an idyllic location for sporting groups, conferences and meetings, weddings, gala events, exhibitions and product launches. We also have a wedding chapel, 8 restaurants and bars, a luxury day spa and sporting facilities, which include a championship golf course, international standard tennis facilities, and gym.

With three 18-hole, par-72 combination layouts on our golf course, a visit to Royal Pines guarantees a memorable round of golf for both serious and casual golfers. Situated just a short drive from Surfers Paradise and embracing the natural formation of the land, the course boasts superbly manicured greens, scenic lakes, deep bunkers and an idyllic backdrop of the mountains.

It is an exciting time at RACV Royal Pines Resort, as we introduce a new era of luxury, transforming our accommodation, with a multimillion-dollar refurbishment. Our guest experiences are simply five-star.

**A day in the life**

RACV Royal Pines Resort is looking for
** casual Golf & Sport Attendants** to work as an integral part of the golf and sports team. Operating hours vary between 5am - 7pm.

We love golf at Royal Pines, and are looking for passionate team members to further enhance the expected high standard of service we deliver to our members, guests and the general public. Our team are highly professional, positive and service orientated. Duties will include:

- Deliver five star customer service with a smile
- Provide assistance to players in preparation for tee off
- Issue hire equipment and coordinate golf cart use & maintenance
- Managing members, guests and general public bookings & enquiries
- Demonstrating a sound knowledge of golfing rules and operations
- Participating in the promotion and organisation of golfing events
- Opening and closing the golf shop and assisting with retail purchases
- Product knowledge & assisting with merchandising of golf shop stock
- Resort knowledge and upselling of services

**We are looking for**
- Have 1 year previous experience in a similar role at a golf club or hotel/resort environment
- Flexibility to work between 5am-7pm, 3-5 shifts per week
- Availability to work across a 7-day rotating roster Sunday-Saturday & public holidays
- Demonstrate a high standard of quality customer service experience & skills
- Attention to detail and efficient time management skills
- Strong interpersonal and communication skills
- Work well in a team environment and with diverse groups of people
- Ability to prioritise workload and use initiative to problem solve
- Be self motivated, confident, friendly, enthusiastic and have a positive attitude
- Excellent personal presentation
- Computer skills - Microsoft office & MiClub would be an advantage.
- Flexible to adapt to a changing environment & work in the golf shop or driving range when required
- Responsible Service of Alcohol (RSA) Certificate, desirable

**We are Offering**
- Hospitality Award + penalties for weekends & public holidays
- Friendly workplace culture
- Generous employee discounts
- Training provided in a supportive, fun and professional team environment
- Opportunities for professional and personal development & growth

**Our Values**

At RACV, our values are central to everything we do. We’re proud to have four key values that represent how we work together to create a great employee experience:

- Innovation
- seek to create a better way
- Accountability
- own it see it through
- Courage
- challenge yourself and others to grow
- One Team
- together we achieve more

**Great things start here**

Challenge yourself, inspire others, make a difference - it all starts here. Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. RACV is proud to provide exceptional experiences for our members and customers, through a range of products and services across motoring and mobility, home, energy and leisure. These include Emergency Roadside Assistance, Motor & Home Insurance, Home Trades and an increasing range of options in the cleaner energy space, such as RACV Solar. We have nine resorts across Australia and a range of domestic and international holiday packages, tours and cruises from our trusted travel partners. When you join the journey at RACV, you’ll find more than just a job. It’s your chance to be part of something bigger.

**Application process**

Click
**‘Apply’** to submit your up-to-date
**Resume + Cover Letter**.
- RACV is committed to creating a safe and inclusive environment and therefore encourages women, Indigenous Australians, and people from diverse backgrounds to apply._
- Please be aware applicants will be required to provide evidence of their eligibility