Reservations Manager

5 days ago

Sydney, Australia PARKROYAL Darling Harbour Full time

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD. The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers Restaurant and ABODE Bistro Bar. PARKROYAL Darling Harbour is the best choice amongst Sydney Darling Harbour Hotels to develop your career.

We are seeking an experienced **Reservations Manager**to join our team. This role will report to the Director of Revenue and is responsible to actively contribute to revenue generation through the effective management of the reservations department.

This is a great opportunity to work within a strong, collaborative team and develop your career in a supportive and fun environment.

**Benefits**
- Attractive salary package
- Discounted car parking
- Hotel discounts through our Global Alliance Program - Discovery
- 50% off food and beverages at the Hotel’s restaurant, ABODE Bistro Bar
- Discounted accommodation with Pan Pacific Hotels Group properties, worldwide
- Ongoing learning and development through our learning experience platform
- Complimentary hot meal whilst on shift
- Dedicated Employee Assistance Program and discounted BUPA Health Cover
- Reward and Recognition Program
- Monitor the daily operations of the reservations department and respond to guest feedback to ensure a positive guest booking as well as stay journey from reservation to departure
- Load and maintain rates in all distribution systems - Opera PMS, Opera ORS, Siteminder, GHA OCM & GDS
- Control rooms inventory including allotments, groups and individual reservations, to deliver maximum RevPAR
- Monitor data integrity in all systems as well as deliver training to relevant team members
- Manage and review all rooms commission invoices and queries

**Ideally you will have**:

- 3+ years’ experience in a Front Office, Reservations, Revenue or Sales environment
- Knowledge of Revenue Management systems including Opera PMS, Opera ORS, Synxis & Siteminder
- A proactive approach to developing & maintaining strong relationships with internal & external stakeholders
- Strong organisational skills & communication, with strong attention to detail
- Highly focused & dedicated work ethic

Everything we do at PARKROYAL Hotels & Resorts, that can be seen by our guests and behind the scenes, is from the high-quality service that our people provide. We are proud to be an equal opportunity employer, enabling you to feel empowered to realise your full potential. We find joy in ensuring that the best in us, brings out the best in you.

**Job Types**: Full-time, Permanent

Pay: $80,000.00 - $85,000.00 per year

**Benefits**:

- Employee discount
- Free food
- Referral program

Schedule:

- Public holidays
- Rotating roster
- Shift work
- Weekend availability

Work Authorisation:

- Australia (required)

Work Location: In person

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