Reservations Agent

6 days ago

Sydney, Australia Etymon Projects Pty Ltd Full time

Opportunities for growth and development with Etymon Projects' growing portfolio
- Work autonomously and have an impact on the business through strategic execution
- Modern Sydney CBD office, accesible venues located only in CBD and North Sydney

**Introduction**

The Etymon vision to create, curate and manage world class hospitality, lifestyle and leisure businesses within Australia, China, Los Angeles, London and Singapore.

The Etymon values are Excellence, Innovation, Integrity and Passion. We want to work with people who align with our values and want to be a part of a growing hospitality team with people at its centre.

**Role Purpose**

The Reservations Agent is responsible for managing reservations across all Etymon venues and supporting with event enquiries, where required.

Responsibilities extend across the guest journey, ensuring it is seamless and there are touch points at every step by working with the venue team, from booking, arrival, dining experience, departure and follow up.

This role will be responsible for database management of SevenRooms and optimising its use to positively impact the business, including systems training with venue management.

**Responsibilities**
- Deliver exceptional guest communication
- Assist with daily reservations call and updating bookings
- Support the front of house team by communicating on booking specifics
- Assist the broader Reservations & Events team with administration tasks where required
- Develop and maintain relationships with guests, ensuring you build profiles accordingly in SevenRooms with your learnings
- Build robust and beneficial relationships with the venue management teams
- Attend to and resolve any customer service-related questions
- Send the daily reservations report with a high level of accuracy and adequate information to positively impact the service.

**Key Behaviours/Attributes**
- A guest-centric approach to customer service
- Excellent verbal communication, delegation, and time management skills
- High levels of organisation and attention to detail
- Ability to maintain a calm demeanour in a fast-paced, high-intensity environment
- Always leads by example
- Technologically savvy and agile to change as required
- Proficient in Microsoft Word, Excel and Hospitality reservations and/or events systems
- The ability to build rapport with guests and the team
- A positive outlook on change and hospitality in general
- A strong understanding of trends in food and beverage offerings
- Confidence under pressure and flexibility in resolving issues
- Experience in restaurant and event bookings.
- Experience with Sevenrooms preferred but not required

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