Assistant Reservations Manager

Are you ready to do what you love? Join us as the Assistant Reservations Manager at Manly Wharf.

Owned and operated by hospitality and tourism specialists Artemus Group, Manly Wharf is Sydney's iconic waterfront destination, blending heritage charm with a vibrant community spirit. Artemus Group has a proven track record of delivering world-class dining and entertainment experiences while revitalising beloved, iconic waterfront sites. A hub for both locals and visitors, the Manly Wharf precinct offers exquisite dining, stunning harbour views, and a lively atmosphere that reflects the creative and diverse community of the Northern Beaches.

As the Assistant Reservations Manager, you will support the Group Reservations & VIP Manager in leading the Reservations Team for our Manly venues, working closely with the Assistant Reservations Manager in Brisbane to ensure alignment across the group.

You will oversee a team of Reservations Executives and Coordinators based in Manly, ensuring the team delivers seamless guest service as the first point of contact for enquiries, calls, and group booking management.

This role is central to maximising occupancy, revenue, and guest satisfaction for the Manly Wharf Precinct, while maintaining operational efficiency, consistency, and excellence across the Reservations function.

Key responsibilities include:

• Lead, motivate, and provide training to the Reservations Team in Manly to ensure productivity, efficiency, and motivation, with effective management of inbound calls, inboxes, and group bookings.
• Foster a positive and collaborative work environment, focused on growth, teamwork, and exceptional service delivery.
• Oversee day-to-day reservations handling for all Manly venues, ensuring accuracy, consistency, and speed in processing bookings.
• Support the conversion of high-value enquiries generated through digital marketing campaigns into confirmed reservations across the precinct.
• Ensure all guest-facing and internal reservations information is up to date, including menus, opening hours, policies, and event availability across websites and internal platforms.
• Liaise closely with Venue Managers, kitchen, and operations teams to ensure upcoming bookings are well communicated and delivered.
• Pass on guest feedback to the Group Reservations & VIP Manager and work with venues to improve guest experiences.
• Assist with SevenRooms builds and updates, ensuring all Manly venues are correctly set up for general, group, and special event bookings.

What we are looking for:

• Minimum 3 years' experience in a similar role
• Multi-venue hospitality experience highly regarded.
• Strong knowledge and management experience with SevenRooms essential.
• Proven leadership ability with strong stakeholder management skills.
• Experience generating departmental reporting and analysing booking trends.
• Strong commercial acumen with a track record of supporting revenue growth.
• Availability for flexible hours and occasional weekend work.

Why you'll love working for us?

• Development opportunities/career pathways

• 50% team discount precinct wide

• Wellbeing initiatives including, run club and access to independent confidential counselling services

• Team recognition rewards

• Extra week of annual leave after 5 years of service

• A collaborative and inclusive work culture, where your contributions truly matter.

• The chance to play a critical role in the exciting growth phase of Artemus Group.

Our Culture:

At Artemus Group, joining our team means becoming part of a dynamic community committed to fostering connection, celebrating local flavours, and delivering exceptional experiences every day. We are dedicated to cultivating a diverse and inclusive environment, where our core values - guest focused, community, vibrant, proud, and all in serve as the foundation of our culture. These principles guide our actions, shape our workplace, and ensure that we consistently uphold a standard of excellence in everything we do.

Join us in building the future of Artemus Group by supporting our growth with the best talent in the market