Collections Officer

1 day ago

Melbourne City Centre, Australia HAYS Full time

6 month temp collection role / Full time / CBD /

Hays is currently partnering with an CBD based industry-leading funding company to find a motivated and detail-oriented Collections Officer. As a Collections Officer, you will be responsible for efficiently managing the arrears portfolio and ensuring timely collection of outstanding payments. This is a key role in maintaining a high level of customer service and minimising financial risks.

**Your New Company**:
Their purpose is to empower individuals to safeguard, invest in, and expand their businesses. With a team of over 70 committed professionals spanning Australia and New Zealand, they prioritise building personal relationships and employ technology and innovation to create tailored experiences and foster authentic partnerships with their clients. Their core belief is that forward-thinking is the key to success, and they are dedicated to assisting every Australian and New Zealand business in maximising their potential by optimising their available resources.

**Your new role**:

- Proactively communicate with brokers, borrowers, and related intermediaries to arrange payment or establish payment arrangements.
- Effectively manage the arrears queue, ensuring timely follow-up and resolution.
- Actively participate in department meetings and engage with the broker network.
- Foster a collaborative and positive culture within the team, promoting ongoing professional development.
- Ensure compliance with risk management policies and maintain a clear understanding of key risk scenarios.
- Build strong relationships with stakeholders across the organisation and contribute to a high-performing culture.

**What you'll need to succeed**:

- Previous experience in collections or customer service is required (2-5 years strongly preferred).
- Knowledge of regulatory requirements in the financial services industry.
- Familiarity with call dalliers and other communication tools.
- Understanding of commercial/consumer financial products and arrears management.
- Knowledge of insolvency law, litigation law, and insurance industry practices.
- Proficiency in Microsoft Office and excellent communication and presentation skills.

**What you get in return**:

- Opportunity to work with a leading company in the industry.
- Flexible working arrangements with Work from home opportunities after training period
- Engage in challenging and rewarding work with a focus on continuous improvement.
- Collaborative and supportive team culture that values integrity, reliability, and smart work.
- Professional development opportunities to enhance your skills and knowledge.
- Competitive compensation package and potential for overtime.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

**LHS 297508**#2780328

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