Deskside Supports L1

2 weeks ago

Sydney, Australia H-Tech Supports Full time

Join H-Tech Supports, a dynamic leader in the technology sector, as a Deskside Support L1 professional. Since our inception in 2013, we have been at the forefront of digital transformation, providing innovative solutions across over 50 countries. At HTS, we are committed to excellence and reliability, fostering growth through teamwork and mutual respect. As part of our team, you will play a crucial role in delivering exceptional deskside support services, ensuring smooth operations and client satisfaction. You will collaborate with our skilled engineers and trusted partners to address diverse client needs, from routine technical assistance to complex problem-solving. Embrace an opportunity to grow your career in a company that values hard work, leadership, and social responsibility, while contributing to global tech advancements. Be part of a workplace that thrives on trust and performance, and help us maintain our reputation for outstanding service delivery worldwide.
Tasks
- Provide first-level technical support and troubleshooting for hardware and software issues at the user's location.
- Assist with the setup, configuration, and maintenance of desktop computers, laptops, printers, and other peripheral devices.
- Respond to user inquiries and service requests in a timely and professional manner, ensuring high levels of customer satisfaction.
- Document and track issues and resolutions in the company's ticketing system, escalating more complex issues to higher-level support as necessary.
- Collaborate with team members and other departments to resolve technical issues and improve service delivery processes.

**Requirements**:

- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Proven experience in a similar IT support role, preferably within the technology or information services industry.
- Strong problem-solving skills with the ability to troubleshoot and resolve hardware and software issues efficiently.
- Excellent communication and interpersonal skills to effectively collaborate with clients and team members.
- Ability to work independently and manage multiple tasks in a fast-paced environment while maintaining attention to detail.

**Benefits**:
It is a freelance position, offering competitive pay with all-inclusive compensation.
Join H-Tech Supports as a Deskside Support L1 and be part of a team driving digital transformation across 50+ countries. Elevate your career in a thriving tech environment.

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