Audio-Visual Technician L1

1 week ago

Sydney, New South Wales, Australia Events Engine Full time $75,000 - $100,000 per year

Audio-Visual Technician L1 (Contractor)

Take charge of AV support for a top flight corporate site to ensure high level meetings, calls, events and presentations are at premium standard.

ROLE SUMMARY

The primary function of the Audio-Visual Technician L1 (Contractor) is to provide AV technical support for all meeting rooms and AV equipment racks across our client's campus. Working with the client's on-site team and our off-site team to ensure resolution in a timely manner.

All services should be delivered punctually at scheduled times. The Audio-Visual Technician L1 is expected to deliver a high level of customer service and provide proactive and reactive support efficiently. The Audio-Visual Technician L1 will perform incident management and escalate where appropriate.

Our client is a major fortune 500 global company, making for a high quality work place with future opportunities for growth and development

DUTIES AND RESPONSBILITIES

The responsibilities of the Audio-Visual Technician L1 (Contractor) include, but are not limited to:

  • Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms
  • Fault finding and troubleshooting.
  • Perform L1 incident management.
  • Escalate, raise, and update incidents to the regional lead.
  • Support events involving AV systems.
  • Provide reporting on room conditions and recommending upgrades and improvements.
  • Carry out proactive health checks in accordance with SOP.
  • Service continuity support including preparation for a restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities.
  • Assist with software upgrades
  • Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify.
  • Help ensure all multi-media / presentation rooms are maintained in good working order.
  • Quick response to emergency/ad-hoc requests
  • Manual handling tasks will be required when necessary for moving equipment.

EMPLOYMENT DETAILS 

Employment Status:

Contractor (ATN Required)

Contract Term:

1 Year with potential renewal or transfer to full time employment

Wage:

75,000 – 100,000 AUD (dependent on prior experience)

Working Hours:

Monday through Friday 09:00-18:00 (1- hour lunch break)

Location:

Central Sydney

Leave:

All national Holiday and 10 days annual for Sick/Holiday leave

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