EUC Specialist

2 weeks ago

Sydney CBD, Australia Robert Half Full time

THE COMPANY An Australian company operates in the infrastructure communications space providing solutions to enterprise and government clients. THE ROLE You'll be full-time onsite, as the End User Computing Specialist you'll be the primary contact for IT issues, supporting circa 45 corporate/non-corporate users across 2 sites, responsible for resolving end user problems and administering M365, device and endpoint management tools. It's a chance to join a tech focussed organisation, to support and enhance the end-user environment - from day-to-day troubleshooting to driving modern workplace and infrastructure uplift projects. Responsibilities: · Provide Level 1-3 support for end-user devices, including Windows desktops, laptops, printers, mobile devices and tech accessories. · Troubleshoot complex hardware, software, and network issues. · Provide exceptional on-site customer service to resolve a variety of issues in real-time. · Manage application packaging, software deployments, and patching using SCCM, Intune, or similar tools. · Administer and maintain Active Directory, Group Policy, and Microsoft 365 services including Exchange, Teams, and OneDrive. YOUR PROFILE Ideal for a "people person" looking to build a career in End user computing, with experience providing L1-3 desktop support. This will suit a proactive individual who enjoys a variety of responsibilities and gets a buzz from "real time" problem solving and face-to-face interaction. Please note this is a fully on-site role. Required experience: · Effective communication with a history of solving issues with technical and non-technical individuals. · Strong L1-3 desktop support experience across mid-sized, fast paced environments. · Working knowledge of Windows server for support and patching initiatives. · Experience implementing and supporting Microsoft End User Computing technologies including Intune, SCCM, and Autopilot. · Advanced experience with Active Directory for managing device identities, users, and groups securely. · Must be an Australian Citizen eligible for obtaining NV1 clearance *Please note, this is a fully on-site role, and Australian citizenship is required for the eligibility to obtain NV1 clearance. Reference Number: 06800-0013321334 This is an on-site position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

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