Avp Operations Bpo

1 week ago

Melbourne, Australia Go-Get Data Consultancy Full time

Job Title: AVP Operations

Location: Melbourne.

Salary - 210K AUD Annually + Super + 10% Bonus.

Job Summary: The AVP of Operations is responsible for overseeing and managing all aspects of the BPO operations, ensuring efficient service delivery, continuous process improvement, and exceeding client expectations. The role requires a dynamic leader with a strategic mindset, operational expertise, and strong interpersonal skills.

**Key Responsibilities**:
Operational Leadership: Direct and manage the overall operations of the BPO, ensuring service level agreements (SLAs) and client expectations are met.

Performance Management: Monitor key performance indicators (KPIs) to identify areas for improvement and ensure optimal performance.

Client Relations: Maintain and develop strong relationships with clients, addressing their needs and ensuring customer satisfaction.

Team Management: Lead and mentor a team of managers and staff, promoting a culture of excellence and accountability.

Process Improvement: Identify and implement process improvements to enhance efficiency and reduce costs.

Strategic Planning: Collaborate with senior management to develop and execute strategic plans for operational growth and improvement.

Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity.

**Qualifications**:
Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s preferred).

Minimum of 12-15 years of experience in operations management, with at least 5 years in a leadership role within a BPO environment.

Strong understanding of BPO industry trends, technologies, and best practices.

Excellent leadership, communication, and interpersonal skills.

Proven ability to manage and motivate large teams.

Strong analytical and problem-solving skills.

Ability to work in a fast-paced and dynamic environment.

**Benefits**:
Superannuation + 10% Bonus

Pay: $92,934.96 - $210,000.30 per year

**Education**:

- Bachelor Degree (required)

**Experience**:

- Operations management: 10 years (required)
- Leadership in a BPO Industry: 5 years (required)

Work Authorisation:

- Australia (required)

  • Head of Digital Sales Centre

    4 days ago

    Melbourne, Australia Uber Full time

    **#GreatMindsDon'tThinkAlike**At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the...

  • Sme Bpo Operations

    4 days ago

    North Melbourne, Australia Go-Get Data Consultancy Full time

    Job Title: SME Level: Subject Matter Expert Hiring Location: Melbourne, Australia Department/Group: Operations Reporting: Team Leader/ Assistant Manager Salary - 80 to 85 AUD including Super Annunation. **Responsibilities**: - Motivate, develop, counsel, and appraise team members so that their individual and team performance is of the required standard and...

  • Team Lead Bpo Operations Telecom Account

    1 week ago

    West Melbourne, Australia Go-Get Data Consultancy Full time

    Job Title: Team Leader Experience - Min 1.5 years Team leader on papers as a Team Leader with a BPO. Hiring Location: Melbourne, Australia. Salary - 7000 AUD per month. Qualification : Must be a Graduate/Post Graduate. Grade - F2 Reporting To - Assistant Manager/Manager Shifts: Australian shifts Rotational. **Responsibilities**: Operational - Leads a team...

  • Investment Compliance Avp

    1 week ago

    Melbourne, Australia Anton Murray Consulting Full time

    Melbourne- Asset Management- PermanentOur client is a large Australian Fund Manager seeking an Investment Compliance AVP to join their firm on a permanent basis. You will be required to develop and implement a compliance monitoring program and provide advisory services in line with regulatory requirements. To be eligible for this role, you must be willing to...

  • Bpo Manager

    1 week ago

    North Melbourne, Australia Go-Get Data Consultancy Full time

    Title - Manager Training & Quality Location - Melbourne, Australia. Salary - As per industry standards. Job Summary Manager - Training & Quality is responsible for developing and implementation of new hire training, business skilling & quality framework & strategy for the external client that helps manage performance, reduce risk and increase value for the...

  • Application Support Engineer, AVP

    2 weeks ago

    Melbourne, Victoria, Australia STATE STREET CORPORATION Full time

    Application Support Engineer, AVPApply locations: Singapore, Singapore; Melbourne, AustraliaTime type: Full timePosted on: Posted 23 Days AgoApplication deadline: September 30, 2025 (30+ days left to apply)Job requisition id: R-771857Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm operating as part of...

  • Application Support Engineer, AVP

    2 weeks ago

    Melbourne, Victoria, Australia STATE STREET CORPORATION Full time

    Application Support Engineer, AVPApply locations: Singapore, Singapore; Melbourne, AustraliaTime type: Full timePosted on: Posted 23 Days AgoApplication deadline: September 30, 2025 (30+ days left to apply)Job requisition id: R-771857Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm operating as part of...

  • Bpo Quality Analyst for a Telecom Account

    1 week ago

    North Melbourne, Australia Go-Get Data Consultancy Full time

    Job Title = QA Location - Melbourne Salary - As per industry norms QUALIFICATION & EXPERIENCE - Education: Minimum Qualification - Bachelor’s degree, preferably management/business - studies/communication - Experience in Monitoring in a Quality team for at least 1 year preferably for customer facing process. - Exposure of at least 2 years to service...

  • Operations Manager

    6 days ago

    Melbourne, Australia Shore Solutions Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...

  • Business Process Outsourcing Coordinator

    2 weeks ago

    Melbourne, Australia Computer Data Source Full time

    **BPO Coordinator** **Overview**: This role will be a remote position and responsible for assisting the BPO Manager with coordinating various operational teams and functions to ensure operational efficiency, effectiveness, and growth. This role requires strong team leadership, excellent communication skills (both written and verbal), solid analytical...