Avp Operations Bpo

5 days ago

Melbourne, Australia Go-Get Data Consultancy Full time

Job Title: AVP Operations

Location: Melbourne.

Salary - 210K AUD Annually + Super + 10% Bonus.

Job Summary: The AVP of Operations is responsible for overseeing and managing all aspects of the BPO operations, ensuring efficient service delivery, continuous process improvement, and exceeding client expectations. The role requires a dynamic leader with a strategic mindset, operational expertise, and strong interpersonal skills.

**Key Responsibilities**:
Operational Leadership: Direct and manage the overall operations of the BPO, ensuring service level agreements (SLAs) and client expectations are met.

Performance Management: Monitor key performance indicators (KPIs) to identify areas for improvement and ensure optimal performance.

Client Relations: Maintain and develop strong relationships with clients, addressing their needs and ensuring customer satisfaction.

Team Management: Lead and mentor a team of managers and staff, promoting a culture of excellence and accountability.

Process Improvement: Identify and implement process improvements to enhance efficiency and reduce costs.

Strategic Planning: Collaborate with senior management to develop and execute strategic plans for operational growth and improvement.

Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity.

**Qualifications**:
Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s preferred).

Minimum of 12-15 years of experience in operations management, with at least 5 years in a leadership role within a BPO environment.

Strong understanding of BPO industry trends, technologies, and best practices.

Excellent leadership, communication, and interpersonal skills.

Proven ability to manage and motivate large teams.

Strong analytical and problem-solving skills.

Ability to work in a fast-paced and dynamic environment.

**Benefits**:
Superannuation + 10% Bonus

Pay: $92,934.96 - $210,000.30 per year

**Education**:

- Bachelor Degree (required)

**Experience**:

- Operations management: 10 years (required)
- Leadership in a BPO Industry: 5 years (required)

Work Authorisation:

- Australia (required)

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