Avp Operations Bpo

2 days ago

Melbourne, Australia Go-Get Data Consultancy Full time

Job Title: AVP Operations

Location: Melbourne.

Salary - 210K AUD Annually + Super + 10% Bonus.

Job Summary: The AVP of Operations is responsible for overseeing and managing all aspects of the BPO operations, ensuring efficient service delivery, continuous process improvement, and exceeding client expectations. The role requires a dynamic leader with a strategic mindset, operational expertise, and strong interpersonal skills.

**Key Responsibilities**:
Operational Leadership: Direct and manage the overall operations of the BPO, ensuring service level agreements (SLAs) and client expectations are met.

Performance Management: Monitor key performance indicators (KPIs) to identify areas for improvement and ensure optimal performance.

Client Relations: Maintain and develop strong relationships with clients, addressing their needs and ensuring customer satisfaction.

Team Management: Lead and mentor a team of managers and staff, promoting a culture of excellence and accountability.

Process Improvement: Identify and implement process improvements to enhance efficiency and reduce costs.

Strategic Planning: Collaborate with senior management to develop and execute strategic plans for operational growth and improvement.

Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity.

**Qualifications**:
Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s preferred).

Minimum of 12-15 years of experience in operations management, with at least 5 years in a leadership role within a BPO environment.

Strong understanding of BPO industry trends, technologies, and best practices.

Excellent leadership, communication, and interpersonal skills.

Proven ability to manage and motivate large teams.

Strong analytical and problem-solving skills.

Ability to work in a fast-paced and dynamic environment.

**Benefits**:
Superannuation + 10% Bonus

Pay: $92,934.96 - $210,000.30 per year

**Education**:

- Bachelor Degree (required)

**Experience**:

- Operations management: 10 years (required)
- Leadership in a BPO Industry: 5 years (required)

Work Authorisation:

- Australia (required)

  • Team Lead Bpo Operations

    1 week ago

    West Melbourne, Australia Cicero Integrated Consult Enterprise Full time

    Job Title: Team Leader Experience - Min 1.5 years Team leader on papers as a Team Leader with a BPO. Hiring Location: Melbourne, Australia. Salary - 7000 AUD per month. Qualification : Must be a Graduate/Post Graduate. Grade - F2 Reporting To - Assistant Manager/Manager Shifts - Australian shifts Rotational. **Responsibilities**: Operational - Leads a team...

  • Sme Bpo Operations

    2 weeks ago

    Melbourne, Australia Cicero Integrated Consult Enterprise Full time

    Job Title: SME Level: Subject Matter Expert Hiring Location: Melbourne, Australia Department/Group: Operations Reporting: Team Leader/ Assistant Manager Salary - 65K to 68K AUD including Super. **Responsibilities**: - Motivate, develop, counsel, and appraise team members so that their individual and team performance is of the required standard and meets...

  • Investment Compliance Avp

    2 days ago

    Melbourne, Australia Anton Murray Consulting Full time

    Melbourne- Asset Management- PermanentOur client is a large Australian Fund Manager seeking an Investment Compliance AVP to join their firm on a permanent basis. You will be required to develop and implement a compliance monitoring program and provide advisory services in line with regulatory requirements. To be eligible for this role, you must be willing to...

  • Operational Risk Manager

    2 days ago

    Melbourne, Australia Anton Murray Consulting Full time

    Melbourne- Ancillary Areas- PermanentOur client is a prominent global financial services firm with business lines in Australia primarily across **asset management** and **securities services.** This is a great opportunity to work as part of a small team, in a prominent **Operational Risk Manager** position. The ideal applicant will have strong operational...

  • Corporate AI and Operational Trainer

    1 week ago

    Melbourne, Victoria, Australia Acquire Intelligence Full time $80,000 - $120,000 per year

    At Acquire Intelligence, our mission is to help business work smarter.We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.If you're passionate about making a real impact...

  • Corporate AI and Operational Trainer

    1 day ago

    Melbourne, Victoria, Australia Acquire Intelligence Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the

  • Operations Client Service, Avp

    5 days ago

    Melbourne, Australia State Street Full time

    Why this role is important to us State Street Global Services, provides asset owners and managers with a wide range of support, from core custody, accounting and fund administration to complete servicing for complex alternative assets like OTC derivatives and private equity. We also deliver innovative performance measurement and analytics tools, giving our...

  • Ai & Automation Consultant

    2 weeks ago

    Melbourne, Australia Shore Solutions Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! We’re an award-winning business outsourcer providing offshore and onshore staffing solutions that are Safe,...

  • Operations Client Service, Avp

    5 days ago

    Melbourne, Australia State Street Full time

    Deliver highly valued services and solutions to complex clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve - Manage resourcing and workflow to ensure costs are controlled and allocation to clients P& L is appropriate - Translate corporate...

  • Senior Vice President Sales

    1 week ago

    City of Melbourne, Australia ClearCompany Full time

    Senior Vice President – Sales Location: Sydney | Melbourne | Brisbane Industry Focus: IT Consulting | Business Process Services | Digital & Analytics Level: Senior Executive | Strategic Sales | Individual Contributor We're seeking a Senior Vice President of Sales to spearhead enterprise growth in Australia for a global leader in IT consulting, business...