Assistant Chief Concierge

2 weeks ago

Sydney, Australia Shangri-La Hotels Full time

Shangri-La Sydney

Shangri-La Sydney is situated in the heart of the historic Rocks district. With 564 guest rooms and suites, a luxurious Chi Spa, 4 food and beverage outlets and 18 conference and meeting rooms, this 5-star hotel is tailored towards both the corporate and leisure guest.

Concierge is an integral part of the Front Office Team whose main objective is to ensure our guests are well looked after. As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the Asst. Chief Concierge, the role is to assist guests with special requests & requirements before and during their stay, help provide solutions should issues arise, and assure guests' comfort and satisfaction.

**About the Role**:
Maintain strong and engaging presence at the Concierge Desk
Establish and preserve a friendly yet professional relationship with hotel patrons.
Assist Chief Concierge in maintaining a Guest Services Directory with local information of churches, public transportation schedules, taxi and limousine services, car rentals, airlines, baby sitting services, etc.
Attend to complaints and help solve issues that arise; Assist with special requests for amenities, information, transportation, cultural event tickets, restaurant and airline reservations, and all other reasonable requirements as required.
Co-ordinate with all Front Office Departments as necessary and maintain an effective flow of communication with all hotel personnel.
Be familiar with all guestrooms and suites, their location, rates, and amenities; Have thorough knowledge of all hotel services and facilities along with their hours of operations.
Be aware and informed of daily hotel functions, groups, conventions and tours; be familiar with citywide events, major attractions, cultural events, restaurants, and other entertainment activities.

**About You**:
At least 3 years in Concierge within a 5-star hotel.
Excellent customer service skills.
Excellent written & verbal communication in English.
Proven ability to work under pressure.
Proven experience dealing directly with guests.
Member of Les Clef D’Or

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