Concierge

About KeytonWith over 75 villages and more than 17,000 residents nationally, Keyton is one of Australia's leading owners and operators of retirement living communities. Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units who all have one thing in common: we all lead with heart, and we're committed to creating caring and fun-filled retirement communities.

Our purpose is to create places where communities thrive – not only for our residents, but importantly, for our employees also. We do this through creating safe, secure and connected independent living communities where residents have the choice and opportunity to pursue active and social lifestyles, close to essential services and amenities.

The Role

Aroona by Ardency is a premium retirement resort located in Yowie Bay that offers a unique retirement experience which combines the very best in independent living with the premium amenities you would expect from a boutique hotel.

We have an exciting opportunity for a Concierge to join our dynamic team on Casual basis. This Concierge is the go-to person for our residents, who is a vital part in the smooth operation of the resort. The successful candidate, will therefore be required to assist in various areas of the resort, having more of a hands-on approach. You will undertake concierge duties and responsibilities including responding to resident enquiries and undertake public area cleaning. The Concierge team is operating in morning, afternoon and overnight shifts.  These shifts rotate over a 24/7 roster.

Reporting to the Resort Manager, you will be tasked undertaking a variety of concierge duties and responsibilities including:

• Providing a high level of customer service to the residents and guests of Aroona Ardency
• Responding to resident and guest enquiries and requests
• Assist with day-to-day operational activities through different IT platforms
• Delivery of resident packages and room service meal
• Driving Resort Vehicle during some shifts (Class C)
• Set up and pack down of resident activities
• Assisting with production of weekly newsletter and monthly journals
• General administrative tasks
• Contractor management including inductions
• Assisting the restaurant team when required
• Ensuring that a premium level of customer service is provided to our residents in every interaction.

Training will be provided to the successful candidate

About You

You will ideally have a background in hospitality or customer service, have experience working in a reception, concierge or administration role. can and a mature approach to your work. The successful candidate will also require the following:

• Proficient skills in Microsoft Office & Outlook
• Excellent communication and organisational skills
• Be extremely well presented and reliable
• Have a passionate and customer- focused approach with a can-do and proactive attitude
• Hold a valid drivers' licence
• To have a current First Aid and CPR certificates, or be willing to obtain
• Have RSA and Barista skills, ideal but not essential

Benefits

• Working with a supportive, professional and fun team
• Training provided
• Career development, ongoing training, and growth opportunities
• Competitive base salary + attractive bonus scheme
• 18 weeks paid parental leave for primary carers
• 4 extra wellbeing days of leave per year
• Carer's leave entitlements
• Community Day, Volunteer leave and Purchased leave
• Salary sacrificing
• Discounted health insurance
• Child Care Rebate
• Employer referral program
• Annual vaccinations and skin checks
• Health & Wellbeing and Reward Program
• Unmind mental wellbeing app access

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of April-October. For selected roles that are more physical in nature, pre-employment medical assessments may also be required prior to any employment offers being made.

At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.