Concierge

Role overview:
Finity are currently looking for a Concierge to join our Sydney team on a permanent basis.
- We are looking for:
**About Finity**

Finity is a market leading strategic analytics firm, supporting some of Australia and New Zealand’s foremost insurance and financial organisations.
- We are a go-to, award winning service provider in the insurance and financial sectors. Our consultants are some of the best in the world, combining industry knowledge with technical analysis to offer innovative solutions and practical advice to our large client base. These clients range from tech starts up through to large scale organisations across insurance, financial services and government.
- Our team of over 200 cover a diverse range of skills including; actuarial, analytics, climate science, management consulting, technology and software development. We deliver a wide range of services in areas such as product pricing, customer insights, business strategy, process automation, risk and capital management, climate risk assessment, financial forecasting, and regulatory compliance. Alongside our advisory services we have also developed a range of market leading software products, offering our clients data-driven, analytical and automation tools to help them navigate their business challenges.**The Role**

This dynamic support role, in our Operations team, is ideal for experienced customer service professionals ready to transition into the professional services industry. In this role, you will deliver an exceptional visitor experience, whilst delivering a range of on-site workplace services.**Key responsibilities**

Your position as Corporate Concierge at Finity will include but is not limited to the following duties, reporting into our Chief Operations Officer (COO):
- Administration, operation and management of the workplace
- Greeting/welcoming all visitors to our office and advising relevant parties of their arrival
- Managing all external meeting rooms, including booking of the rooms, catering, IT support, setting up/clearing down meeting rooms and other tasks as requested
- Ensuring the workplace, across all levels, is presented, maintained and utilised the way it was designed
- Facilities administration and mail / parcel management
- Assisting employees with day-to-day office related operational enquiries, as requested
- Responding to and implementing changes to the workplace and processes, as required
- Providing the office-based induction component for new employees into the workplace through office walkarounds, providing of access pass and other related items
- Answering and directing all incoming Finity calls.
- Booking of couriers and sending out mail, as required

Additional administration tasks including:

- Ordering of all office supplies including items for the kitchen and office stationary
- Ensure interstate travellers have an allocated desk and pass for their duration of travel
- Working with building management on maintenance within the space
- Set up and assistant relevant PA with events within the office, including announcements, birthday etc.**Qualifications, Skills and Experience**
- Experience working in office administration, IT support or a premium service environment including hotel or airline
- Passion for delivering outstanding customer service
- Experience in engaging with VIP clients as well as the ability to engage with and develop relationships with a diverse range of people
- Exceptional work ethic, energy and a positive attitude
- Excellent verbal and written communication skills
- Problem solving skills, the ability to anticipate needs and a desire to go above and beyond for customers
- Strong attention to detail
- Proficiency in Microsoft apps - Outlook, Teams, Word, PowerPoint & Excel
- Full working rights in Australia