Account Manager

3 days ago

Wagga Wagga, Australia Buckman Full time

**Account Manager**

**Location**: Sydney, Australia

**Required Language**: English

**Employment Type**: Full Time

**Seniority Level**: Mid-Senior Level

**Travel**: > 60%

**About Buckman**

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman works proactively and collaboratively with its worldwide customers in pulp and paper, leather, and water treatment to deliver exceptional service and innovative specialty chemical solutions to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. Buckman is in the middle of a digital transformation of its businesses and focused on building the capabilities and tools in support of this.

**Purpose**

To retain and grow existing business by delivering high-impact chemical solutions, executing service plans, and cultivating trusted customer relationships. This role combines technical expertise and strategic account management to drive sales, profitability, and continuous improvement across assigned accounts.

**Education**:
**Mandate Experience**:

- Proven track record of managing complex accounts and leading teams
- Strategic acumen to translate business goals into regional execution plans
- Strong stakeholder engagement across technical, commercial, and executive levels
- Change leadership and coaching capabilities to elevate team performance

**Key Responsibilities**

**Retention & Service Excellence**
- Implement Buckman’s 8 Business Management Standards to sustain and grow customer accounts
- Execute daily service plans aligned with customer expectations and operational goals
- Conduct routine on-site monitoring, testing, and chemical transfers as needed
- Maintain strong relationships at all organizational levels, building trust and credibility

**Business Goal Achievement**
- Meet or exceed assigned sales, profit, and safety targets
- Identify upselling and cross-selling opportunities through data insights and customer engagement
- Support strategic initiatives to reduce attrition and increase customer confidence.

**Internal Systems & Process Support**
- Participate in customer-facing marketing and account management activities
- Manage Buckman assets and ensure compliance with internal procedures
- Contribute to internal continuous improvement efforts and team initiatives
- Fulfil reporting requirements with accuracy and timeliness.

**Account Management Program Implementation**
- Maintain up-to-date contact lists, process data, system diagrams, and organizational charts
- Develop written plans with customers (e.g., Transition Workshops, Service Plans, Evaluation Plans)
- Document safety improvements using HCAS/CAS forms and ensure audits are completed
- Create and maintain a Program Manual for each account, accessible to customers
- Distribute regular service reports and conduct annual Business Reviews
- Lead annual Customer Satisfaction Surveys (CSS), document improvements, and upload results

**Required skills**
- Embody Buckman’s core values: Safety, Lifelong Learning, Teamwork, Customer Focus, Pursuit of Excellence
- Demonstrate transformational leadership, critical thinking, and decision quality
- Build high-performing teams and foster psychological safety
- Champion innovation and lead structured change management initiatives
- Communicate with clarity and coach others to grow

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