Regional Sales Manager

5 days ago

Wagga Wagga, Australia Buckman Full time

**Regional Sales Manager**

**Location**: New South Wales, Australia

**Required Language**: English

**Employment Type**: Full Time

**Seniority Level**: Mid-Senior Level

**Travel**: > 60%

**About Buckman**

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman works proactively and collaboratively with its worldwide customers in pulp and paper, leather, and water treatment to deliver exceptional service and innovative specialty chemical solutions to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. Buckman is in the middle of a digital transformation of its businesses and focused on building the capabilities and tools in support of this.

**Purpose**

Drive profitable growth by acquiring new business, retaining existing accounts, and leading a high-performing sales team. Champion Buckman’s values and ensure customer satisfaction through strategic account management and technical service excellence.

**Education**:
**Mandate Experience**:

- Proven track record of managing complex accounts and leading teams
- Strategic acumen to translate business goals into regional execution plans
- Strong stakeholder engagement across technical, commercial, and executive levels
- Change leadership and coaching capabilities to elevate team performance

**Key Responsibilities**

**Business Development & Retention**
- Achieve sales, profit, and safety goals across assigned territory
- Implement 8 Business Management Standards to sustain and grow accounts
- Conduct routine site monitoring, testing, and data interpretation
- Build trust-based relationships across customer levels

**Account Management**
- Develop and maintain customer contact lists, system diagrams, and organizational charts
- Create written plans (Service Plans, Evaluation Plans, Transition Workshops) with measurable outcomes
- Conduct annual Business Reviews and Customer Satisfaction Surveys (CSS)
- Use field statistical tools to manage evaluations, reduce attrition, and drive continuous improvement
- Maintain Program Manuals and distribute regular service reports

**Team Leadership**
- Manage and coach direct-report sales associates
- Ensure associates implement account management programs effectively
- Conduct performance reviews, goal setting, and development planning
- Foster a culture of accountability, feedback, and professional growth

**Internal Collaboration & Compliance**
- Lead customer-facing marketing and account activities
- Manage Buckman assets and comply with internal processes
- Fulfill reporting requirements and support team initiatives

**Required skills**
- Embody Buckman’s core values: Safety, Lifelong Learning, Teamwork, Customer Focus, Pursuit of Excellence
- Demonstrate transformational leadership, critical thinking, and decision quality
- Build high-performing teams and foster psychological safety
- Champion innovation and lead structured change management initiatives
- Communicate with clarity and coach others to grow

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