Customer Support Officer

1 week ago


Brisbane, Australia Swyftx Full time

At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 800,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story.

As a Customer Support Officer at Swyftx, your role is more than just a job; it's an opportunity to leave your mark on an industry-defining company. Your primary mission is to ensure our customers feel supported throughout their Swyftx journey, right from the outset. By taking on this role, you'll play a pivotal part in elevating customer engagement and satisfaction, contributing to Swyftx's status as a leader in customer experience.

Please note that this is a hybrid role with 3 days per week in our beautiful Milton office.

**Some of your key responsibilities in this role will include**:

- Establishing strong rapport with both new and existing customers, positioning yourself as a trusted advisor.
- Provide personalised assistance to high-value clients by prioritising the resolution of their issues and concerns.
- Efficiently manage your time by handling an average of 20 customer inquiries per hour whilst maintaining quality support.
- Collaborating with customers and colleagues to gather information and promptly resolve customer issues, striving for first point-of-contact resolution.
- Methodically troubleshooting, investigating, and solving unique customer inquiries, while clearly documenting everything in our CRM system.
- Ability to handle and deescalate difficult customers or high-pressure situations while maintaining professionalism and empathy.
- Assisting the Compliance Team by addressing incomplete verifications and facilitating KYC processes to onboard new users.

**To ensure success in this role, you should possess**:

- Previous experience in customer support, preferably using platforms like Intercom or Zendesk.
- Experience in cryptocurrency, whether professional or personal, is preferred, but not essential.
- Exceptional communication skills, both written and verbal.
- The ability to explain complex concepts clearly and concisely to users with varying levels of expertise.
- Able to thrive in a dynamic work setting by readily adapting to changes.
- Collaborative skills to work with other teams within the company, such as development or compliance teams, in addressing and flagging complex issues.
- Impeccable organisational skills with the ability to multi-task and prioritise tasks well.

**Some of our perks and benefits include**:

- Unlimited fee-free trading
- Career growth, training, mentorship, and development opportunities
- Social activities, game breaks and recognition awards
- Inhouse barista, fully stocked kitchen, breakfast and lunch foods, unlimited fresh fruit and snacks
- Weekly catered lunches on a Wednesday

At Swyftx, we're not just building a diverse and dynamic environment; we're celebrating it. We value and embrace the unique experiences, qualities, and characteristics that each member of our team brings, and we're committed to cultivating an inclusive workspace where everyone feels valued, respected, and empowered to do their best work.

We have an internal Talent Acquisition function, and therefore are not accepting approaches from recruitment agencies.



  • Brisbane, Australia Northline Full time

    **Job no**: 494889 **Work type**: Permanent Full Time **Location**: QLD - Brisbane **Categories**: Customer Service Northline is seeking a dedicated and detail-oriented **Customer Support Officer** to be a vital part of our Brisbane Warehouse team. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we want to...


  • Brisbane, Queensland, Australia Blue Sky PlumbingDrainage and Gas Fitting Pty Ltd Full time $50,000 - $70,000 per year

    About the role Blue Sky Plumbing/Drainage and Gas Fitting Pty Ltd is seeking a dedicated Customer Support Officer to join our team in Moorina (10 mins from Morayfield). This is a full-time position that will play a crucial role in providing excellent customer service and administrative support to our long-term business. This is an office-based position,...


  • Brisbane, Australia Queensland Health Full time

    You'll work closely with the Senior Customer Support Officer to review and respond to requests, and support web publisher support processes and activities. If you're passionate about customer service, detail-oriented, and have a knack for resolving complex issues, we'd love to hear from you! The Strategic Communications Branch, within the Department of...


  • Brisbane, Queensland, Australia Jumbo Interactive Limited Full time $52,000 - $61,200 per year

    At Oz Lotteries' we exist to make this a reality We bring Australia joy and delight, with more chances to win more often. We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries. Oh, and we are proudly Aussie-owned and operatedOwned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an...


  • Brisbane, Queensland, Australia Jumbo Interactive Limited Full time $60,000 - $63,000 per year

    At Oz Lotteries, we bring Australia joy and delight, with more chances to win more often. We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries. Oh, and we are proudly Aussie-owned and operatedOwned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an e-commerce lottery retailer since...


  • Brisbane, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. We’re a purpose driven business and our mission is clear. We endeavour to create experiences that...


  • Brisbane, Australia Queensland Government Full time

    **Your new Role**: Ready to be part of something special? We are seeking multiple Customer Support Officers to join our Primary Care Partnerships Unit. You will lead by example providing excellent customer service and a consistent high standard of service. The role will include working within a team, interacting with members of the public and departmental...


  • Brisbane, Queensland, Australia Jumbo Interactive Ltd Full time $60,000 - $63,000 per year

    At Oz Lotteries' we exist to make this a reality We bring Australia joy and delight, with more chances to win more often. We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries. Oh, and we are proudly Aussie-owned and operatedOwned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an...


  • Brisbane, Queensland, Australia Jumbo Interactive Limited Full time $60,000 - $63,000 per year

    At Oz Lotteries' we exist to make this a reality We bring Australia joy and delight, with more chances to win more often. We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries. Oh, and we are proudly Aussie-owned and operatedOwned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an...


  • Brisbane, Australia Environment and Science Full time

    **Your contribution as Customer Service Support Officer**: - You'll generate and post accurate notices and invoices for fees - You'll contribute to the receipting and banking of paid fees and assist in recovery of unpaid fees. What's in it for you? - You will be a valued member of a welcoming and supportive team who recognises the enormous value a clean...