Customer Support Officer

7 days ago

Brisbane, Queensland, Australia Jumbo Interactive Limited Full time $60,000 - $63,000 per year

At Oz Lotteries, we bring Australia joy and delight, with more chances to win more often. We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries. Oh, and we are proudly Aussie-owned and operated

Owned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an e-commerce lottery retailer since 2005 and was one of the first online retailers. Over the past 18 years, we have grown to have a strong player base who chose our convenient and trustworthy platform to play both popular commercial lotteries, such as Powerball and Oz Lotto and charity lotteries, which was (and still is) a point of difference for our brand.

What will you be doing?

You will work as part of the Customer Support team, providing our customers with a positive experience while using the website and mobile app.

Permanent Full-time:
based in the office, working 5 days between Monday to Saturday per a roster system (One Saturday per fortnight). The hours vary between 7:30 am-7:30 pm (7.6 hours per day).

As Part Of Your Role, You Will

  • Provide excellent customer service via various methods - including email, chat, phone and creating help centre articles. This also includes administrative functions of our systems, such as updating customer information,
  • Process and reconcile BPay and Direct Debit deposits to customer accounts, in line with internal fraud control measures.
  • Test and assist with the reporting of technical issues to the internal Jumbo Product Team, including passing on feedback and ideas in the interest of continuous improvement.
  • Assist with Marketing functions, including posting on social media and creating blog posts.
  • Keep up to date with changes in procedures, gameplay and products offered to customers via our websites and apps and be able to confidently relay this information to our customers.
  • Have a strong attention to detail and be able to tailor your response to our customers in a way they understand, while ensuring a focus on resolving issues - previous experience dealing with conflict resolution and problem-solving would be beneficial.

What are we looking for?

  • Proven customer service experience,
  • Strong communicator, both verbal and written,
  • Confident in dealing with a wide variety of customers,
  • Computer skills

Salary:
$60,000 - $63,000 + Super

Initial shortlisted candidates will receive a link to complete some short online assessments.

Why join the Jumbo team?

Find Your Freedom At Jumbo

At Jumbo, we're all about ensuring our team thrives, as a valued member, look forward to:

  • An Employee Assistance Program where you can access counselling and coaching sessions to improve your well-being,
  • Focus on talent management, including career and skills development
  • An onsite chef (Brisbane) who makes a fresh, gourmet lunch every day
  • Social activities - Lunchtime chess, corporate games, soccer, Friday get-togethers, The Joe Awards, quarterly team days, loads of events to celebrate DEI,
  • Focus on internal promotion, lateral transfers, and secondments, both locally and internationally.

We are a 2025 Circle Back Initiative Gold Employer – we commit to respond to every applicant.

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