Customer Support Officer

4 days ago

Brisbane, Queensland, Australia Jumbo Interactive Limited Full time $60,000 - $63,000 per year

At Oz Lotteries, we bring Australia joy and delight, with more chances to win more often. We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries. Oh, and we are proudly Aussie-owned and operated

Owned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an e-commerce lottery retailer since 2005 and was one of the first online retailers. Over the past 18 years, we have grown to have a strong player base who chose our convenient and trustworthy platform to play both popular commercial lotteries, such as Powerball and Oz Lotto and charity lotteries, which was (and still is) a point of difference for our brand.

What will you be doing?

You will work as part of the Customer Support team, providing our customers with a positive experience while using the website and mobile app.

Permanent Full-time:
based in the office, working 5 days between Monday to Saturday per a roster system (One Saturday per fortnight). The hours vary between 7:30 am-7:30 pm (7.6 hours per day).

As Part Of Your Role, You Will

  • Provide excellent customer service via various methods - including email, chat, phone and creating help centre articles. This also includes administrative functions of our systems, such as updating customer information,
  • Process and reconcile BPay and Direct Debit deposits to customer accounts, in line with internal fraud control measures.
  • Test and assist with the reporting of technical issues to the internal Jumbo Product Team, including passing on feedback and ideas in the interest of continuous improvement.
  • Assist with Marketing functions, including posting on social media and creating blog posts.
  • Keep up to date with changes in procedures, gameplay and products offered to customers via our websites and apps and be able to confidently relay this information to our customers.
  • Have a strong attention to detail and be able to tailor your response to our customers in a way they understand, while ensuring a focus on resolving issues - previous experience dealing with conflict resolution and problem-solving would be beneficial.

What are we looking for?

  • Proven customer service experience,
  • Strong communicator, both verbal and written,
  • Confident in dealing with a wide variety of customers,
  • Computer skills

Salary:
$60,000 - $63,000 + Super

Initial shortlisted candidates will receive a link to complete some short online assessments.

Why join the Jumbo team?

Find Your Freedom At Jumbo

At Jumbo, we're all about ensuring our team thrives, as a valued member, look forward to:

  • An Employee Assistance Program where you can access counselling and coaching sessions to improve your well-being,
  • Focus on talent management, including career and skills development
  • An onsite chef (Brisbane) who makes a fresh, gourmet lunch every day
  • Social activities - Lunchtime chess, corporate games, soccer, Friday get-togethers, The Joe Awards, quarterly team days, loads of events to celebrate DEI,
  • Focus on internal promotion, lateral transfers, and secondments, both locally and internationally.

We are a 2025 Circle Back Initiative Gold Employer – we commit to respond to every applicant.

  • Customer Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time $60,000 - $80,000 per year

    At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are dedicated to enhancing customer services for Queenslanders, empowering small and family business owners, and delivering innovative, efficient government services and support.The QSS Customer Support team is the first point of contact for Queensland Government...

  • Customer Support Officer

    6 days ago

    Brisbane, Queensland, Australia Blue Sky PlumbingDrainage and Gas Fitting Pty Ltd Full time $50,000 - $70,000 per year

    About the role Blue Sky Plumbing/Drainage and Gas Fitting Pty Ltd is seeking a dedicated Customer Support Officer to join our team in Moorina (10 mins from Morayfield). This is a full-time position that will play a crucial role in providing excellent customer service and administrative support to our long-term business. This is an office-based position,...

  • Customer Support Officer

    4 weeks ago

    Brisbane, Queensland, Australia Sunwater Full time

    Want to be a part of a team that works together, supports each other and makes a difference every day?At Sunwater, you'll find a workplace driven by passion, dedication and a shared commitment to excellence. Our success is built on the hard work of our employees, united in their mission to provide the best outcomes for our customers. Here, work, water and...

  • Customer Support Officer

    4 weeks ago

    Brisbane, Queensland, Australia Sunwater Full time

    Want to be a part of a team that works together, supports each other and makes a difference every day?At Sunwater, you'll find a workplace driven by passion, dedication and a shared commitment to excellence. Our success is built on the hard work of our employees, united in their mission to provide the best outcomes for our customers. Here, work, water and...

  • Customer Support Officer

    4 days ago

    Brisbane, Queensland, Australia Jumbo Interactive Limited Full time $52,000 - $61,200 per year

    At Oz Lotteries' we exist to make this a reality We bring Australia joy and delight, with more chances to win more often. We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries. Oh, and we are proudly Aussie-owned and operatedOwned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an...

  • Customer Service Officers/ Service Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia HiTech Personnel Full time $60,000 - $80,000 per year

    Rare Impactful opportunity with Federal Department12 month contract with extension optionMultiple locations - Flexible work arrangements - Part-time or job-sharing options availableWe are seeking experienced Customer Service Officers/ Service Support Officer to join a dynamic and inclusive team delivering high-quality administrative and operational...

  • Administrative and Customer Support Officer

    1 week ago

    Brisbane, Queensland, Australia Northline Full time $60,000 - $90,000 per year

    Are you passionate about logistics and ready to take your career to the next level? Northline is seeking a detail-oriented and proactive Fleet Support Officer to join our Fleet team in Brisbane.As a Fleet Support Officer at Northline, you will support the administration, operations and customer service processes of our Fleet department, delivering on...

  • Customer Support Officer x2

    4 days ago

    Brisbane, Queensland, Australia Jumbo Interactive Limited Full time $60,000 - $63,000 per year

    At Oz Lotteries' we exist to make this a reality We bring Australia joy and delight, with more chances to win more often. We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries. Oh, and we are proudly Aussie-owned and operatedOwned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an...

  • Customer Support Officer x2

    4 days ago

    Brisbane, Queensland, Australia Jumbo Interactive Ltd Full time $60,000 - $63,000 per year

    At Oz Lotteries' we exist to make this a reality We bring Australia joy and delight, with more chances to win more often. We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries. Oh, and we are proudly Aussie-owned and operatedOwned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an...

  • AO4 Executive Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Randstad - Business Support Full time $60,000 - $90,000 per year

    As an Executive Support Officer, you will be responsible for:Executive Administration: Provide comprehensive administrative and secretarial support, including managing a complex calendar, screening calls, and prioritising correspondence.Meeting and Event Coordination: Arrange appointments, meetings, and conferences, including booking venues, coordinating...