Customer Support Officer

6 days ago

Brisbane, Australia Queensland Health Full time

You'll work closely with the Senior Customer Support Officer to review and respond to requests, and support web publisher support processes and activities.
If you're passionate about customer service, detail-oriented, and have a knack for resolving complex issues, we'd love to hear from you
The Strategic Communications Branch, within the Department of Health, delivers the strategic communications priorities of Queensland Health, and supports communication activities delivered by Hospital and Health Services.This is an exciting permanent full-time position located in the Brisbane CBD.
About the roleThe Customer Support Officer is a part of the Online Services team in the Strategic Communications Branch. The team:

- manages Queensland Health's internet and intranet sites, including the Department site, HHS sites, campaign sites, sections of the Queensland Government website and several websites for clinicians
- provides technical and publishing support, training and specialist online services, best practice advice and website redesign
- conducts content strategy, business analysis, content production, design and placement, and online brand management
- manages contracts and technical administration for the content management system and related products.

**The successful person The successful person will**:

- have experience with web technologies, such as HTML, CCS3 and content management systems.
- have experience with customer service metrics and tools.
- be a great communicator and be able to work collaboratively with clients to deliver successful online results that support business objectives.
- be able to collaborate and contribute to the positive culture of a team with a track record of maintaining a customer service mentality and supporting all colleagues to succeed. 

About usThe Department of Health (the department) has a diverse set of responsibilities, and a common purpose of providing highly effective health system leadership. The department is responsible for the overall strategic leadership and direction of the public health system in Queensland. We strongly believe in the need to work with people that value the goals of our organisation and who will thrive in our workplace.
The Strategic Communications Branch (SCB) is within the Strategy Policy and Reform Division (SPRD) within the Department. The branch delivers on the strategic communications priorities of Queensland Health. SCB provides strategic communications advice and manages all communications outputs for the Department of Health and acts as system leader in supporting communication activities delivered by Hospital and Health Services. SCB oversees:

- communications strategy development, delivery and evaluation
- statewide behaviour change marketing campaigns
- consumer research and insights
- media and issues management
- corporate and clinical communications
- internal communications
- partnerships and sponsorships
- strategic stakeholder engagement
- digital and social media content production and management
- creative, design and audio-visual production services
- online and web services
- events management.

**Benefits**:

- A fast-paced, challenging, and supportive environment
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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