Desktop Support Specialist

2 weeks ago

Perth, Australia Micromine Full time

Join one of the world’s premier mining technology companies.
- An established business, operating for 36 years, with 22 offices globally.
- An enjoyable team culture, work from home (WFH) options, and great benefits.

**About Us**

Founded 36 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our products used in more than 90 countries.

**What We Offer**

An established multinational business, that is growing fast, with great benefits:

- A generous salary with opportunities for professional development.
- Work from home (WFH) options to balance work and home life.
- Free gym membership.
- Discounted private health insurance.
- An opportunity to work within the mining technology sector.
- An enjoyable team culture.

**About The Opportunity**

As the Desktop Support Specialist, based at our CBD office in Perth, you will play a vital role providing level 1 support to customers across our Micromine products. Being at the forefront of client interactions, your work will solidify customer relationships and ensure their satisfaction with Micromine's products and services.

Reporting directly to the Technical Support Team Lead, your key responsibilities will include:

- Support and escalate complex issues to level 2 and other team members as required.
- Ensuring enhancement requests, bugs, and development issues are raised and resolved.
- Be the primary contact for queries and issues related to the Micromine Licensing system.
- Providing input during the product development cycle.

**About You**

You will have an interest in computer software as well as proven experience within help desk, technical support, or customer support.

Other key skills, experience, and qualifications:

- Experience in a help desk or desktop support role within an IT environment.
- Extremely good communication and interpersonal skills.
- Proactive approach to customer care and relationship building.
- A tertiary qualification in IT is a bonus.

**Next Steps**

Video

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