Desktop Support

6 days ago

Perth, Australia Modis Full time

**About the Company**

Our client an international engineering, design and advisory organisation is looking for a Desktop Support Engineer with experience in Level 2 Mobility support.

**About the role**

As a Desktop Support Analyst, you will play a crucial role in ensuring the smooth operation of our clients' IT systems. You will be responsible for providing both Level 1 and Level 2 technical support to end-users, troubleshooting hardware and software issues, and delivering outstanding customer service.

**Responsibilities**
- Diagnose and resolve hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.
- Collaborate with cross-functional teams to resolve complex technical issues and escalate problems when necessary.
- Set up and configure user accounts, permissions, and access rights.
- Conduct system upgrades, patch installations, and equipment installations.
- Create and maintain detailed documentation of support activities, solutions, and user guides.
- Continuously update technical knowledge and stay abreast of emerging trends and technologies in the field.

**Requirements**:

- Based in Perth - client a large mining organisation.
- 8 days onsite for a 12hour shift typically 6am-6pm and 6 days offsite
- Tablet, mobility, android experience
- Operation desktop environment support
- Provision of 2nd level desktop support across multiple, regional mine sites
- Management of incidents and requests
- Respond and escalate to 3rd level teams where required.
- Experience in Microsoft support environment and able to work autonomously and independently.
- Excellent communication skills

**Joining Akkodis as a Consultant**
- Weekly Pay
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Consultant gatherings events
- Akkodis SME meet ups/information sessions
- EAP Support Program
- Dedicated Account Management Support Team

**Akkodis**, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines - Consulting, Solutions, Talents and Academy.

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