Desktop Support Analyst
3 days ago
- 3 month contract opportunity with extension
- Work for a global mining client
- Great team and culture
An opportunity to work for a major global player in the resources sector, based in the Perth CBD.
Your new company
An opportunity to work for a major global player in the resources sector, based in the Perth CBD.
Your new role
This is a Level 1 / 2 Desktop Support role based in Perth, offering a mix of face-to-face and remote support via a Technology Hub. You'll be part of a collaborative team of analysts, providing frontline support for hardware, software, unified communications, printing, and mobile devices.
- Provide Level 1 / 2 desktop support (in-person and remote)
- Log and manage incidents, interactions, and service requests
- Install, configure, and support end-user devices
- Coordinate hardware repairs and warranty replacements
- Act as hands-on support for remote resolver teams
- Assist with minor projects (e.g., floor moves, relocations)
- Support events and townhalls using Webex and Microsoft Stream
What you'll need to succeed
- Strong desktop support experience (Level 1 / 2)
- Proficiency in Windows 10/11, Office 365, SharePoint, OneDrive, Teams, and Webex
- Experience with mobile device management (Intune, iOS, Android)
- Excellent communication and customer service skills
- Strong problem-solving and analytical abilities
- Familiarity with Active Directory, SCCM, and ITSM tools (ServiceNow desirable)
- Good hardware asset management experience
What you'll get in return
3-month contract with potential extension
Perth CBD location
Opportunity to work for a global mining client
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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