Cfnsw IT Operations Manager

4 days ago

Macquarie Park, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**

Technology is the backbone of our business. Everyday, our team solves complex and meaningful problems. Those solutions help thousands of our fellow team members succeed and make millions of customers lives easier everyday.

**About the role**

In this role you will be responsible for the support and operation of relevant technology infrastructure for our RROA plant. You will provide technical standards and solutions to meet business needs within technical area of expertise, perform aspects of team leadership, change, implementation and support of infrastructure across the plant.

**Your key responsibilities will include**:

- Support end to end systems, processes and change management
- Support the delivery with the PMs, delivery managers, other IT teams, vendors and plant teams.
- Act as point of escalation for issue communication to all stakeholders
- Assist with the roadmap / schedule for support, including problem prevention and proactive monitoring
- Seek / challenge / organise and communicate costs of support
- Liaise and work with Coles Release, Project and Infrastructure Managers to successfully land changes
- Effectively manage and lead root cause analysis for reducing support incidents to minimise callout cost.
- Assist release manager to plan and manage release of software into production, co-ordinating with vendors, stakeholders and Coles Digital Release Manager.
- Develop and communicate strategy and procedures to provide comms to customers and stakeholders (vendors, RROA Coles staff).
- Devise and execute strategy for best practice support model, behaviours and process, with standards for efficient team operation.
- Support: Provision of out-of-hours support to plant operations (and office users).
- Assist with managing changes into production and liaise with RROA IT Manager to successfully implement new releases, life cycle management, infrastructure fixes and hotfixes.
- Provide vendor management through relationship building for support function to site.

**About you & your skills**

You are someone who has a passion for Technology & ability to quickly learn and put into practice new technologies and concepts. You have excellent interpersonal & leadership skills alongside analytical & problem-solving skills.
- 3-5 years of professional experience in a lead role and a further 5+ years in IT.
- Experience in managing release stakeholders and building vendor relationships.
- Proven support or delivery capability in IT.
- Experience in managing/influencing teams from a functional perspective.
- Experience communicating and negotiating with business and IT groups.
- Experience with vendor management would be beneficial.
- Experience working in a (food) manufacturing business highly beneficial.

LI-VM1

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

**Safer together**:
Job ID: 58032

Employment Type: Full time

  • Business Operations Manager

    1 week ago

    Macquarie Park, Australia DXC Technology Full time

    **Job description** As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales. Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales. As Business Operations Manager,...

  • Creative Operations Manager

    1 week ago

    Macquarie Park, Australia Metcash Full time

    **Joining the Metcash Family** At Metcash, you’re **_part of something bigger_**. You have all the perks of a small business heart, without missing out on the big business support. Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a...

  • State Operations Manage

    2 weeks ago

    Macquarie Park, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. ***About the team**: The Coles Services team directly impact the...

  • Regional Operations Manage

    1 week ago

    Macquarie Park, Australia Coles Express Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Coles Express makes people’s lives easier....

  • Operational Risk Manager

    15 hours ago

    Macquarie Park, Australia Optus Full time

    **Operational Risk Manager**: **Date**:20 Dec 2024 **Location**: Macquarie Park, Australia **Company**:Singtel Group **Why Optus?** We are a business fuelled by optimism, unwavering customer focus and a team of amazing people. And that’s where we come in. “the amazing people” part! We don’t sit back and wait for the future to happen, we are out...

  • Service Operations Manager

    3 days ago

    Macquarie Park, Australia DXC Technology Full time

    DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. **Service Management** - Monitoring and managing support, IT services desk, and support functions to ensure optimal service levels maintained - Maintaining high performance levels for service-related processes, and...

  • Operations Manager

    2 weeks ago

    Macquarie Park, Australia UTOPIA Gaming Systems Full time

    Banktech Group Macquarie Park Information Technology & Communication Technology **UTOPIA Gaming Systems**, a part of The Banktech Group, is a leading gaming solutions provider servicing Australian clubs and hotels. It provides in-venue gaming systems and related services including cashless gaming, loyalty and Business intelligence systems and is at the...

  • Operations Manager

    14 hours ago

    Macquarie Park, Australia Metcash Full time

    We have a fantastic opportunity for a newly created role as an **Operations Manager - Supa Valu. **This role will support the development of the new Supa Valu Brand and retail stores through design and development of operational excellence programs with our existing stores and retailers and in preparation for future stores. The Operations Manager will...

  • Service Operations Manager Anz

    1 week ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: We are looking for an experienced and passionate leader with a demonstrated history of developing high-performance field service teams within the medtech industry! We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and...

  • National Inventory Operations Manager

    1 week ago

    Macquarie Park, Australia Metcash Full time

    **Joining the Metcash Family** At Metcash, you’re _part of something bigger_. You have all the perks of a small business heart, without missing out on the big business support. Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of...