Business Operations Manager

**Job description**

As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales.

Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales.

As Business Operations Manager, you will drive and improve the performance of the Claims Operations team and its processes. Managing a diverse team, you will guide the support functions across the claims operations business, including administration, payments, L&D and Analytics.

The Business Operations Manager will be a key executive team member and work closely with the Claims Operations Manager and GM of the department.

**Responsibilities and duties**

As a Business Operations Manager, you will oversee the day-to-day management of claims processes, ensuring efficiency, compliance, and cost-effectiveness. In this role, you will lead and coordinate cross-functional teams, streamline workflows, monitor claim progress, and resolve any issues that arise. By analysing data, you will identify trends, optimize operational strategies, and implement best practices to minimize costs while enhancing service delivery. Additionally, you will play a key role in workforce management, including the onboarding of new staff, ensuring adequate staffing levels, and fostering a high-performing team environment.

**Required skills, experience and qualifications**
- Relevant tertiary qualification in business or related discipline.
- Technical knowledge of the workers compensation space, particularly within NSW
- Knowledge of Government Contracts and Management
- Proven people management experience at a senior level
- Financial management
- Demonstrated leadership in managing major projects or initiatives.
- Demonstrated commitment to professional and ethical standards.
- Persuasive with details and facts.
- Experience analysing and interpreting statistical and performance-related data
- Strategic ability and planning and execution skill
- A sound understanding of each role position and function within the claims environment and the associated performance expectations and requirements of these roles
- Knowledge and experience in organisational effectiveness and operations management implementing best practices.
- Computer skills: Outlook, intermediate knowledge of the Microsoft Office suite, claims management systems.

**About DXC**

**Your working environment**

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

**We are an equal opportunity employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.