Sales Operations Manager

Your role

What you'll be doing

What We Need

CORPAY has a senior leadership opportunity available for a strategic Sales Operations Manager to join our Melbourne team. In this role, you will primarily be responsible for ensuring the efficient operation of our Salesforce CRM across New Zealand and Australia by optimizing sales processes and tools, and prioritizing projects in support of inbound, outbound, outsource and field sales channels. This role will enable the sales teams to focus on selling and improving overall sales performance and productivity.

How We Work

As the Sales Operations Manager, you will be expected to work in a hybrid office environment. CORPAY will set you up for success by providing:

- Assigned workspace in Melbourne office
- Company-issued equipment
- Formal, hands-on training and development

Role Responsibilities

This role is crucial for ensuring that sales processes run smoothly and at maximum efficiency. Reporting directly to the Australasia Sales Director, the Sales Operations Manager will identify and action areas for sales process improvement including the assessment of lead flow/routing and pipeline progression and build scalable processes to enable revenue increases. You’ll work closely with sales management to inspect sales process quality and help them understand process bottlenecks and inconsistencies. If you are adaptable, thrive in fast-moving environments, and are passionate about optimizing processes and enhancing efficiency, this role presents a rare opportunity to make a significant impact in a well-established business.

Other responsibilities of the role will include:

- Development of sales FTE performance reports
- Identify business model improvement opportunities and actionable strategic initiatives through robust analytics
- Scope, develop, and implement various internal Salesforce projects as they arise
- Ensure integrity of Salesforce CRM data through cleansing and error monitoring
- Develop and maintain process documentation/user instructions within SFDC and sales processes & workflows
- Deliver training to the sales team on CRM, sales methodology, KPI’s and compensation plans
- Complete regular internal system audits and prepare for upgrades

Qualifications & Skills

We are seeking someone highly knowledgeable of Salesforce CRM with a strong background in sales operations, project management, and a proven track record in process improvement. You’re someone who thinks outside of the box to develop solutions with a strong work ethic, and a drive to provide high quality outcomes. Strong analytical and reporting skills are essential. Having a strong knowledge of Agile project methodologies is a plus

To be considered for this role, you must also have the following skills and experience:

- At least 5 years of previous experience in a sales operations role, preferably in FinTech.
- Experience developing and implementing operational strategies.
- Ability to solve business problems leveraging data analytics tools
- Ability to define, implement, improve and automate processes
- Excellent communication skills and cross group collaboration skills.
- A growth and continuous improvement mindset.

Our Company & Purpose

CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 200 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments.

Equal Opportunity Employer

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, tol