CRM Coordinator

3 days ago

Sydney, Australia Sephora Full time

Sephora Australia is looking for a CRM Coordinator (12 Months Contract) to assist the wider CRM and E-Commerce team members with understanding our customers and providing insights to engage them effectively across all of our touch points.The CRM Coordinator will report directly to the CRM Executive.

**Responsibilities**
- Assist with the implementation of the overarching CRM communication strategy for the ANZ business
- Assist the CRM Executive in pulling customer insights and profiles for the wider business
- Assist the CRM Executive in developing customer segments for lifecycle marketing campaigns
- Work with the CRM and E-Commerce Executives on the EDM and SMS campaign set up
- Be accountable to deliver daily, weekly and monthly reporting and insights, both recurring and ad hoc
- Assist the CRM Executive with the procurement and set up of Loyalty reward gifts for the website and the retail stores, including samples, merchandise and events
- Coordinate the creative for the monthly Beauty Pass Rewards Boutique refreshes
- Assist with submitting vendor invoices when needed
- Build and maintain stakeholder relationships with regional and local teams to facilitate shared learning and success
- Be a part of the marketing team working closely alongside the E-Commerce Executive and CRM Executive

**Requirements**:

- Understands the importance of team culture and dynamics
- 1-2 years of experience in campaign management or marketing.
- Experience or exposure in the CRM space.
- Excellent understanding of existing and emerging digital marketing trends
- Previous marketing experience with a beauty and/or retail brand is a plus
- Places customer satisfaction as his/her core value
- Demonstrate strategic thinking and agility
- Able to display a past history of executing end to end campaign management

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