(Apply Now) CRM Coordinator

5 days ago

Council of the City of Sydney, Australia White Fox Boutique Full time

Overview

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide. Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere. We8re looking for an experienced CRM Coordinator to join our fast-paced team located at our Rosebery office. If you8re passionate about customer experience, data-driven campaigns, and building brand loyalty33this is the role for you

What You00ll Do

- Campaign Management: Collaborate with Marketing and external teams to plan and execute the Email Marketing calendar. Support the CRM team with end-to-end campaign processes—from strategy and build through to execution and post-campaign analysis.
- Execution: Build, test, and launch personalised communications through the Salesforce Marketing Cloud platform. This includes email, SMS, push notifications, and in-app messages. Ensure high standards in QA, segmentation and dynamic content setup.
- Segmentation & Messaging: Execute targeted campaigns that reach customers at the right time, in the right place across SMS, app, and email. Leverage segmentation tools to deliver personalised journeys.
- Data & Insights: Monitor campaign performance using dashboards and reports. Work closely with the CRM team to surface insights, drive learnings, and make recommendations that optimise future campaigns.
- Loyalty Optimisation: Play a key role in executing and evolving the White Fox Loyalty Club. Help deliver creative messaging across customer touch points and uncover new opportunities to drive engagement and retention.
- Cross-functional Delivery: Liaise with external partners and internal teams to keep projects on track and ensure smooth delivery of campaign activity.

What You00ll Bring

- 1-2 years02 experience in a CRM or Loyalty role, ideally within eCommerce or retail
- Proven experience with customer journeys, segmentation, A/B testing, and triggered messaging
- Excellent communication, project management, and organisational skills
- Experience using Salesforce Marketing Cloud (preferred but not essential)
- Strong analytical mindset, with the ability to interpret campaign results and provide actionable insights

- Fun and supportive team culture
- Generous monthly clothing allowance + ongoing discounts
- Fun events throughout the year
- Full Access to our in office White Fox Active Gym
- Working with one of Australia09s fastest growing fashion companies

#J-18808-Ljbffr

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