Customer Support Coordinator

3 days ago

Dandenong, Australia Australia Post Full time

**Looking for short term work until Christmas?**

We have multiple Seasonal Casual positions as a **Transport Customer Support Coordinator** commencing immediately through to Christmas 2024.

**About the opportunity**

This role provides quality and timely customer service for internal and external customers in our transport network. Transport Customer Support Coordinators are responsible for receiving and scheduling customer transport and equipment requests. Working within a team of co-ordinators reporting to the Team leader.

**What you’ll deliver with us**

This is a critical customer service role based in Dandenong, Victoria and supporting our network operations team where you will resolve customer bookings and queries across a range of customer service channels, providing exceptional customer service experiences to delight the customer.

**You’ll also**
- Respond to and process all enquiries, escalations, and complaints through to a satisfactory resolution, within compliance guidelines
- Ensure relevant systems are accurately maintained and updated to assist in the timely resolutions of customer enquiries
- Maintain and deliver outcomes consistent with the service level agreements aiming for resolution within required timeframe, including first call resolution

**Roster / Payroll details**
- Fortnightly rotating roster - 7am, 8am or 9am starts
- Full time hours = 7.35 per day
- Monday to Friday - enjoy your weekends off
- $73,027 base salary + 22.5% casual loading =**$89,458 pa Casual rate**

**About you**

You are a results focussed customer service professional, with high attention to detail who enjoys problem solving and working to deadlines.

**You’ll also need**
- Excellent written and verbal communication skills
- Demonstrated prior work experience in a customer service focused business
- Experience working within a deadline and schedule driven environment.
- Experience resolving customer enquiries to a high standard with acknowledgement of Transport requirements

**How we’ll deliver for you**
- Hybrid work model - 3 office days then work from home the other 2 days
- $68,887 base rate + casual loading + 12% superannuation
- Be part of a collaborative, as well as autonomous work environment
- Enjoy job variety where no two days are the same in a fast-paced ever-changing environment
- Free onsite car parking

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

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