Customer Support Officer

2 weeks ago

Dandenong, Australia Coates Full time

About us
You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.

At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

**Your new role awaits**:
**Based at our Dandenong Branch, you will also**:

- Provide customers with product and service information
- Source equipment to meet customer needs via our branch network
- Complete administrative duties such as generating hire schedules, invoicing, raising purchase orders
- Coordinate equipment deliveries, transfers, pick-ups, repairs, changeovers, and breakdowns

**About you**:

- A love of customer service; you enjoy troubleshooting and resolving issues
- An aptitude for providing customer service - you are an active listener
- Attention to detail and accuracy
- A willingness to adapt to changing situations and a continuous improvement approach to your work
- Resilience - you enjoy a challenge and can work autonomously whilst still being part of a team

What you’ll get in return
As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

Why Coates?
At Coates, we know that people, organisations, and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.
Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.
And to deliver on our wider people and planet responsibilities, we’re committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.

Ready to apply?

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

Coates. Equipped for you

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