Short Tail Claims Manager, Australia

Title:
Short Tail Claims Manager, Australia

Company:
Everest Service Company Australia Branch

Job Category:
Claims

**Job Description**:
It’s an exciting time for Everest As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in critical markets.

Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Bermuda, Canada, Europe, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management.

Join Everest’s Claims Team

Are you a seasoned professional with a wealth of experience in the insurance industry, particularly skilled in managing claims efficiently and effectively? Look no further

We are seeking an experienced claims professional to join our team at Everest Australia. In this pivotal role, you will be tasked with overseeing and managing our Australian short tail claims portfolio. The portfolio consists of complex property and construction claims, with future expansion into power, energy and marine claims as our branch continues to grow.

As the backbone of our claims management operation, you will play a crucial role in ensuring the efficient and effective handling of claims processes, providing strategic guidance, and ultimately delivering optimal outcomes for our clients.

Key Accountabilities:
Strategic:
- Provision of claims handling service.- Assist with development of the short tail claims function to meet business targets and plans.- Personal management of short tail losses and systemic claims issues, ensuring that these are reported and escalated in line with corporate requirements.- Ensure that team performance meets or exceeds corporate standards.- Identify and monitor short tail claims trends and issues, providing insightful and actionable feedback to underwriters, local management, and the Heads of Claims, Pacific and APAC.- Broker and customer relationship management for the Pacific to support the retention and acquisition of business.- Align, empower, and influence others through ideas, encouragement, and insight.- Market facing role, promoting Everest brand and capabilities within the Pacific region.- Provide claim solutions to support clients’ most complex risks and challenges.- Build brand and product awareness through broker market.- Support Head of Claims, Pacific, develop market leading claims offering.

Operational:
- Manage and oversee short tail claims in Pacific.- Support provision of claim quality assurance reviews and audits as necessary to ensure policies and procedures are being followed and that all claims are handled according to Everest’s Claims Minimum Standards, and/or Claims Best Practices.- Ensure compliance with policies, procedures and controls that are in place to meet all regulatory and corporate governance requirements.

Knowledge, skills and experience- Minimum 7 years’ experience managing short tail complex commercial P&C and/or specialty lines insurance claims.- Extensive knowledge and experience in managing complex claims portfolios.- Exceptional oral and written communication, with the ability to provide concise executive summaries to senior management.- Highly collaborative and able to work effectively across the organisation as well as with external stakeholders.- Ability to adapt and embrace change, solutions driven.- Tenacity and decisiveness, with the courage to take risks.- Strong interpersonal skills and demonstrates respect for the opinions of others.- A degree educated professional, preferably including Claim specific qualifications.- Demonstrable experience in progressive Claim solutions.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviours. Click

here

to learn more about our culture.
- Our Values are the guiding principles that inform our decisions, actions and behaviours. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Diversity, Equity and Inclusion.
- Our Colleague Behaviours define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviours across the company. This includes day to day inte