Technical Resource Coordinator

Opportunity to work closely with the Professional Services (IT) team
- Be a part of a growth story and invest in your long-term future
- Flexible work options available

**About us**

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

**About the Role**

The department aims to create a high-performing centre of excellence in our Business Operations team by providing exceptional customer service and business insights. In addition, the critical focus is to assist in creating a seamless experience in both pre-and post-sales engagement support in providing accurate & timely billing to the customer and driving the correct allocation of revenue and GP across our core cloud & managed services. We are strong relationship builders and communicators as we work closely amongst various cross-functional teams within the organisation to deliver high quality outcomes to meet internal and external stakeholders’ requirements.

This is a hybrid role based out of our Macquarie Park office. It reports to the Manager - Business Operations.

**Main Duties**
- Effectively managing the team schedule for project manager and engineers to ensure the workload is balanced and meet utilisation targets.
- Facilitate resourcing meetings with project manager and technical team leads to understand current workload, assigns tasks, identify any downstream or upstream impacts when resources are reallocated to tasks
- Support the Project Management team in delivering customer projects on-time, on-budget and to the required quality and desired outcome of both the customer and CBS.
- Ensure that project changes, exceptions, issues and risks are recorded and resolved meeting the expectations of the customer
- Provide governance to ensure Project Manager are updating their project plans in accordance to resource availability

**Key Requirements**

In return you will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level. We look after you with training and development, progression and promotion, recognition, and reward and you’ll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

**Some benefits include**
- Free onsite parking at Canon’s offices
- Birthday Leave
- Additional leave during year end shutdown (Canon Day Leave)
- Health insurance at discounted premium rates
- Canon products for employees at discounted rates

Successful applicants will be notified of next steps.